Night Auditor

Job Summary

The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk operations, handling guest inquiries, and performing essential accounting tasks. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that every guest experience is positive and memorable.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs during the night shift.
• Address guest inquiries and resolve any issues that may arise, providing exceptional customer service.
• Maintain accurate records of room availability and reservations.
• Prepare daily reports for management, summarizing occupancy rates and financial transactions.
• Ensure the front desk area is clean, organized, and welcoming for guests.
• Utilize phone systems effectively to manage incoming calls and assist guests with their needs.
• Collaborate with other hotel departments to ensure seamless guest services.

Skills

• Strong guest relations skills to foster positive interactions with all guests.
• Background in hospitality management or hotel management is preferred.
• Proficiency in customer service practices to enhance guest satisfaction.
• Multilingual abilities are a plus, allowing for effective communication with diverse guests.
• Familiarity with front desk operations and phone etiquette to handle inquiries professionally.
• Ability to work independently during night shifts while maintaining high standards of service.
• Attention to detail in accounting tasks and report preparation.
• This position requires a dedicated individual who thrives in a fast-paced environment and is committed to delivering outstanding hospitality experiences.

Join our team as a Night Auditor where you can make a difference in every guest's stay

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person