Program Manager, Technical Education

About the Opportunity:

The organization focuses on helping businesses earn and demonstrate trust through continuous security monitoring and verification. This opportunity is for a Technical Program Manager specializing in Integrations within the Customer Education team. The role enables scalable support and seamless integration experiences, primarily through clear, effective documentation and collaboration with internal teams.

Responsibilities:

• Own and maintain technical documentation for integrations, ensuring consistency and clarity across channels.

• Align documentation timelines with product release schedules in partnership with Engineering, Product, and Design.

• Produce support content such as internal guides, training programs, webinars, FAQs, tooltips, and troubleshooting guides.

• Embed smart documentation within support workflows to help internal teams close tickets faster.

• Drive a 40% decrease in integration escalation tickets per month.

• Reduce customer support requests via Slack by 50%.

• Influence support metrics by reducing time to resolution for integration tickets, increasing AI-powered support deflections, and decreasing new integrations-related tickets by 100 per month.

Requirements:

• 3–5+ years in technical writing, developer documentation, or product support enablement, preferably in SaaS or API-heavy environments.

• Experience with integrations, APIs, or developer-facing products.

• Strong communication and collaboration skills across technical and support teams.

• Ability to write for technical, non-technical, and internal audiences.

• Experience with metrics-driven work and using documentation for measurable impact.

• Aptitude for understanding systems end-to-end, including edge cases and backend dependencies.

• Willingness to learn and document unfamiliar platforms.

• Familiarity with cloud platforms (AWS, Azure, GCP), developer tools (GitHub, GitLab, Bitbucket, Swagger/OpenAPI), identity/ticketing systems (Okta, Azure AD, Google Workspace, Jira, Zendesk), and writing tools (Markdown, Git, ReadMe/Docusaurus, Notion, Confluence).

• Experience with AI-powered knowledge systems or support deflection tools.

• Preferred: Background in support or customer success, experience with internal knowledge bases or LLM-driven support assistants, and writing for security-conscious or compliance-focused audiences.

Benefits & Perks:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits including dependents

• 16 weeks fully-paid parental leave

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid US holidays

• Offices available in San Francisco, New York, London, Dublin, and Sydney

Compensation:

• Base pay ranges are provided for all US-based postings, based on function, level, and location.

• Final offers vary based on location, skills, experience, and credentials.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.