2nd Shift Repair Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Repair Supervisor is responsible for coordinating repair activities. This position supervises a team of repair technicians, assigns tasks, and ensures efficient and timely completion of repairs, while managing schedules, records, and optimizing operations to meet customer needs.

• 2nd Shift: 2:00PM - 10:00PM, Monday-Friday (Straight 8hours - Paid Lunch w/no breaks)

Duties And Responsibilities

• Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.
• Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.
• Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Conduct thorough reviews of work orders to ensure accuracy and completeness.
• Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.
• Assisting in enhancing the performance and productivity of a department of employees within the repair operation.
• Order parts and equipment, as necessary.
• Provide the next level of support for escalated technical issues during the work shift.
• Communicate with customers to provide updates on repair status and address any concerns or issues.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills And Experience

• Electronics certification.
• Previous technical management/leadership experience.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal skills.
• Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office.
• Knowledge of ISO 9000 Quality Systems.

Preferred Skills And Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• General knowledge of OSHA Standards.

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending