Patient Access Representative

Job Summary
Knollwood Healthcare is seeking a dynamic and detail-oriented Patient Access Representative to join our healthcare team In this vital role, you will be the first point of contact for patients and families, ensuring a smooth and welcoming experience from the moment they walk through the door or call in. Your energetic approach and excellent communication skills will help facilitate efficient appointment scheduling, insurance verification, and medical record management. This position offers an exciting opportunity to contribute to high-quality patient care while honing your expertise in medical administrative support and health information management. If you thrive in a fast-paced environment and are passionate about providing exceptional patient service, we want to hear from you

Responsibilities

• Greet patients warmly and professionally at the front desk or via phone, demonstrating excellent phone etiquette and customer service skills
• Verify insurance coverage, including Medicare, Medicaid, and private insurers or obtaining authorizations.
• Schedule patient appointments accurately utilizing medical scheduling software and multi-line phone systems
• Review and update patient medical records within Electronic Health Record (EHR) systems while maintaining HIPAA compliance and confidentiality standards
• Assist with intake procedures, including collecting demographic information and explaining clinic policies
• Conduct insurance verification and pre-authorizations to facilitate smooth billing processes
• Support billing activities by uploading various documents to our EMR platform as well medical billing procedures, and documentation review to ensure accurate claims submission.
• Maintain organized filing of medical records and other administrative documents, utilizing office management tools.
• Collaborate with clinical staff and administrative staff to coordinate care plans and ensure seamless communication between departments
• Handle inquiries related to medical office management, appointment rescheduling, or billing issues with professionalism .

Qualifications

• Proven experience in a medical office environment or healthcare setting with clerical or administrative responsibilities
• Strong knowledge of EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with dental terminology and dental office experience is a plus
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management software like Eaglesoft or Dentrix
• Excellent communication skills with a focus on patient service and phone etiquette; bilingual abilities are highly desirable
• Knowledge of medical terminology, ICD-9/ICD-10 coding standards, CPT coding, and insurance verification processes is a plus.
• Ability to review documentation thoroughly while adhering to HIPAA regulations for confidentiality and security of protected health information (PHI)
• Strong organizational skills with attention to detail in filing, data entry, and documentation review
• Prior clinic experience or hospital experience is preferred; dental clinic experience is a bonus
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism under pressure.

Join our team today We are committed to fostering an inclusive environment where your skills can shine. This paid position offers the chance to grow your career in healthcare administration while making a meaningful difference in patients' lives.

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid jury duty
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person