Member Service Representative

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

-Customer service background preferred.

-Provide management with updated availability.

-Basic computer proficiency.

-Upbeat and positive attitude

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.

Job Type: Part-time

Salary: From $12.00 per hour

Schedule:

• Sat & Sun: 11AM-7:15PM

Work Location: In person

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Are you comfortable with a role that requires a large amount of cleaning?
• Please explain why you would be a good fit for this role in 350 words or less.
• Are you over 18?
• Are you available to work on Saturday and Sunday from 11 AM to 7 PM?

Work Location: In person