IT Support Specialist

Job Title: IT Support Specialist
Location: Based in Newport, ME, supporting multiple locations in Central Maine
Employment Type: Full-Time  

Position Overview:
Hometown Health Center (HHC) is seeking a hands-on and resourceful IT Support Specialist to provide technical support across our healthcare facilities. This role focuses on break-fix support—resolving hardware, software, and connectivity issues quickly to minimize downtime and ensure smooth operation of mission-critical systems, including our Electronic Medical Record (EMR) platform.

The ideal candidate is detail-oriented, proactive, and comfortable working in a healthcare environment where compliance, reliability, and confidentiality are essential.

Key Responsibilities:

• Troubleshoot and repair desktops, laptops, printers, peripherals, and mobile devices.
• Diagnose and resolve hardware and software issues in a timely manner.
• Support and maintain local network devices (switches, access points, cabling).
• Set up and deploy new devices, including imaging and configuration.
• Maintain accurate asset inventory and track equipment changes.
• Collaborate with remote IT teams and external vendors to resolve complex issues.
• Perform routine checks on backup systems, patching, and security tools.
• Assist staff with basic application troubleshooting (Microsoft 365, EMR/EHR platforms, browsers).
• Ensure compliance with HIPAA and organizational security policies.

Qualifications:

Required:

• 2+ years of hands-on IT support experience (helpdesk, desktop support, or similar).
• Strong knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with networking fundamentals (IP addressing, DNS, wireless troubleshooting).
• Experience with PC hardware repair, upgrades, and imaging.
• Excellent problem-solving skills and ability to work independently onsite.
• Strong communication skills and customer service orientation.

Preferred:

• Experience in healthcare IT with HIPAA compliance.
• Familiarity with security/access control systems and basic VoIP troubleshooting.
• CompTIA A+, Network+, or equivalent certifications.

Benefits:

• Competitive salary based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and professional development support
• Supportive team environment with opportunities for growth

Why Join HHC?

• Mission-driven FQHC serving over 8,200 patients across central Maine
• New Palmyra facility opening soon with onsite childcare and wellness center
• Collaborative, respectful workplace culture
• Opportunity to make a meaningful impact in rural healthcare