ServiceNow Admin

JOB DESCRIPTION

Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
• Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
• Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
• Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
• Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
• Integrate ServiceNow with third-party applications and enterprise systems as needed.
• Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
• Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
• Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
• Architect, develop, and maintain the ServiceNow platform.
• Lead SNOW initiatives reducing reliance on third-party vendors.
• Collaborate with technical and non-technical stakeholders to align platform features with business needs.
• Promote capabilities that can solve real business problems.
• Continuously improve processes, workflows, and system performance.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience working with the ServiceNow platform.
• Strong knowledge of ServiceNow architecture, modules, and development frameworks.
• Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
• Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
• Experience integrating ServiceNow with external systems using APIs and other integration methods.
• Strong understanding of Agile and DevOps methodologies.
• Excellent problem-solving, communication, and leadership skills.

Preferred Qualifications:

• Experience leading ServiceNow implementations in a large enterprise environment.
• Knowledge of CMDB, Discovery, and Service Mapping.
• Familiarity with ServiceNow AI/ML capabilities, Virtual Agent, and automation solutions.
• Experience with governance frameworks such as ITIL, COBIT, or ISO 27001.
• Strong stakeholder management and the ability to work cross-functionally.
• ServiceNow Certified System Administrator (CSA) certification required; additional ServiceNow certifications (CIS, CAD, etc.) preferred.

Capabilities:

• Advanced ServiceNow development skills (custom workflows, integrations, scripting).
• Ability to self-manage project lifecycles and initiatives in collaboration with the internal team.
• Excellent problem-solving and communication skills.
• Deep understanding of ServiceNow best practices, governance, and real-life experience contributing this for large companies (3-5k people).
• Must have a self-service, automation, and platform-as-a-product mindset.

Job Identification

7029

Posting Date

11/17/2025, 03:32 PM

Locations

Two Westbrook Corporate Center, Westchester, IL, 60154, US

(Hybrid)

Degree Level

High School Graduate

Minimum Salary

58200

Maximum Salary

72720