RQ00482 - Systems Testing/QA Specialist - Intermediate

Key Responsibilities

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
  
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
  
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
  
• Work collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
  
• Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
  
• Log and track defects using tools such as JIRA or Azure DevOps, ensuring accurate and timely issue resolution.
  
• Contribute to reporting on test progress, defects, and risks, and support Operations Contact Centre management with documentation and updates.
  
• Coordinate with IT teams to support setup of test environments and tools as needed
  
• Identify areas for improvement in testing processes and recommend quality enhancements.
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Proven experience in software testing, preferably within public sector or service-focused environments.
  
• Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset.
  
• Strong understanding of software testing methodologies, including functional, integration, regression, load testing, and UAT.
  
• Proficiency in test management and defect tracking tools (e.g., Azure DevOps, JIRA, TestRail or equivalent).
  
• Experience with automated testing tools is an asset.
  
• Excellent analytical, documentation, and communication skills.
  
• Ability to work independently and collaboratively in a cross-functional project environment.
  
• Strong attention to detail and a commitment to delivering high-quality results.
  

Organizational Competencies Expected

• Client Focus
  
• Accountability and Ownership
  
• Adaptability and Flexibility
  
• Communication and Collaboration
  
• Problem Solving and Judgment
  
• Commitment to Quality and Continuous Improvement
  
• Organizational Awareness
  

Must Haves:

• 5 years experience Designing, executing, and maintaining manual and automated test cases based on business and technical requirements.
  
• 5 years experience Conducting functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms
  
• 5 years experience Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.
  
• 5 years experience Working collaboratively with IOS, senior Test Analyst, Business Analysts, and vendors to support test planning and execution.
  
• 5 years Investigating issues identified during testing or reported from production, analyze application logs, and escalate as needed.