word processing systems operator

Requisition No:

Agency: Children and Families

Working Title: WORD PROCESSING SYSTEMS OPERATOR

Pay Plan: Career Service

Position Number:

Salary: $34, $43,108.18 Annually

Posting Closing Date: 11/20/2025

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The Florida Department of Children and Families (DCF) isthe state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department's mission is to "work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency."

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as the Word Processing Systems Operator within Education and Training Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• This position requires lifting, pulling, and squatting. Duties of this position requires the incumbent to be knowledgeable of and utilize the principles of Total Quality Management. This position consists of skilled work in the operation of complex office equipment. Incumbent is responsible for varied and complex typing and clerical work requiring the exercise of independent judgment in the use of relatively involved work methods and procedures. Incumbent is responsible for the operation of a personal computer, laser printer, and copier. This position is under the direction of the Executive Nursing Director.
• Responsible for production work operating a personal computer which includes independently gathering information, typing/ copying/distributing correspondence (memos, letters, etc.). Inputs Unit Performance Review data, types Risk Management reports and forwards appropriately. Process Agency Staff information, background checks, FSFN checks, submit tickets for computer access, timesheet accuracy and submission. Complete CNA packets, advertisements, hiring; Maintenance of records for State and Federal Audits. Ensure all State and Federal guidelines are followed for the training and certification of the CNA program Maintain all confidential records on all training of Employees and Agency staff. Performs data entry of employee call-ins.
• Monitors all unit time logs and computer entry at end of pay period to ensure 100% submission of time. Types memos, correspondence, reports, schedules, RPA's and Workers Compensation papers, LWOP forms, overtime reports, etc. Proofreads all work. Prepares bi-weekly time logs and forms and distributes to appropriate sign-on area. Performs audits of employees' leave balances. Maintains unit personnel records.
• Complete all NEO packets for Agency Staff. Submit request for the CNA program as needed for supplies, training and completion of the Program. Maintain all records for the CNA program as the licenses and adhering to State and Federal Guidelines. Keep accurate records. Maintain and submit work orders as needed for the Training Department.
• Attends all mandatory FSH and Unit Inservice training. Serves as the Departments Safety Committee Member.
• Maintains tickler file of employee performance reviews, prepares employee performance review forms and distributes to supervisors. Monitors completion of forms to meet deadlines.
• Performs other related duties as required.

Knowledge, Skills and Abilities required for the position:

• Knowledge of correct spelling, punctuation and grammar usage.
• Knowledge of letter, report and tabular formats.
• Skill in typing.
• Ability to operate word processing equipment.
• Ability to use correct spelling, punctuation and grammer.
• Ability to type letters, memoranda and other standard business forms in correct format.
• Ability to proofread typed material for typewritten and grammatical errors and to make necessary corrections.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Minimum Qualifications:

• One year of work experience in the operation of word processing equipment; or
• Two years of secretarial or clerical work experience; or
• Completion of 720 classroom hours of vocational/technical training in word processing at an accredited institution, or
• Possession of a Certified Professional Secretary Certificate.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required two years of secretarial or clerical work experience.
• Vocational/technical training in an area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required two years of secretarial or clerical work experience.
• A high school diploma or its equivalent can substitute for one year of the required two years of secretarial or clerical work experience.

Candidate Profile (application) must be completed in its entirety:

• Include the supervisor names and phone numbers for all periods of employment.