Client Success Associate

Spectora is the leading SaaS property inspection platform on a mission to transform property ownership, starting with inspections. We serve as the trusted technology partner for inspectors across the country, helping them build and scale successful businesses through our all-in-one platform.

With a decade-long track record and market-leading position, we touch about half of all property sales in the United States. Our flagship product is an all-in-one business solution that helps inspectors conduct and share inspections, manage and automate their operations, and market their business.

We're proud to be the market leader in the home inspection space, an achievement made possible by our relentless focus on our customers, product, and team. Today, we're not just competing in the industry, we're helping elevate it by simplifying complex processes, innovating with cutting edge technology, and empowering inspectors and property owners alike in what matters most.

And we win because of our people.

Our culture is powered by a high-energy, hilarious team who bring both IQ and EQ to the table. We push ourselves and each other to grow in our work and as humans, and we're serious about being the best versions of ourselves without taking ourselves too seriously. Spectora is a genuinely exceptional place to work (if we do say so ourselves).

Want to hear about our culture directly from the team? Watch here

Our Client Success team is the friendly face (and voice) of our company and the first people inspectors connect with when they need a hand or a solution We're a team of resilient, high-energy problem solvers who help inspectors feel confident using our software through support that's grounded in our team values of empathy, proactivity, authenticity, and empowerment.

We're looking for tech-savvy CS Associates to join the ruckus and help deliver a gold-standard experience in a fast-paced and collaborative environment

This is a hybrid role based in Denver, CO, with two in-office days (Tuesday/ Wednesday) once a month but we always encourage coming in more often to connect, collaborate, and soak up the team energy We're looking for two full-time team members to round out our schedule; one for each shift below (assigned on a first come, first serve basis):

• Shift 1: Monday–Friday, 7:30 AM–4:30 PM MDT
• Shift 2: Tuesday–Thursday, 9:30 AM–6:30 PM; Friday–Saturday, 8:30 AM–5:30 PM MDT
• There's a three-week training period where the schedule will vary a bit from your assigned shift.

You'll be joining a fun, high-energy CS crew that loves helping people, cheering each other on, and keeping things light, even when the work gets busy.

Note: While schedules stay consistent week to week, some flexibility may be needed to help the team balance PTO and holiday coverage.

Here's what you can expect in the day-to-day, keeping in mind that no two days are the same..

• Engage with inspectors through live chat, email, and phone while upholding Spectora's friendly, professional tone and CS standards. You'll handle everything from quick how-to questions to more technical troubleshooting using tools like screen share, videos, or outbound calls when needed.
• Deliver high-quality, solutions-focused support in a fast-paced environment by staying calm, curious, and adaptable.
• Hit your monthly and quarterly chat goals. We'll set clear expectations from the start and your lead is there to support you along the way, but staying coachable and ready to improve is what counts.
• Take ownership of your workday and manage your time well, communicate early if something changes, and be where you need to be to keep the team running smoothly.
• Be the customer's advocate. You'll help bridge communication between inspectors and our product team by sharing insights, flagging key issues, and ensuring our users' voices are heard.
• Assist with testing and bugs. Stay informed on ongoing issues, link new reports correctly, and provide detailed troubleshooting to help senior specialists investigate and escalate when needed.
• Handle tough conversations with empathy. De-escalate when possible, and know when to flag a chat so senior teammates can step in.
• Communicate clearly and respectfully, both with inspectors and your teammates, maintaining balance between quality, speed, and accuracy is crucial.
• Stay connected and informed by participating in weekly 1:1s with your lead and staying up to date on internal updates, new features, and process changes.
• Complete internal training to advance into the Specialist role. This is a natural next step after developing product knowledge and support skills in the associate position.

If this sounds like you, you're our kind of person…

• You have 2+ years of experience in customer or technical support, ideally in SaaS or B2B, and preferably chat-based (time management and multitasking are everything here).
• You're a strong communicator who can explain complex ideas simply, read the room, and adjust your approach when something isn't landing. You keep messages clear, and solutions-focused without losing your personality
• You're tech-savvy and resourceful. You know your way around support tools and different browsers or devices to get to the root of an issue. Experience with Intercom, Zendesk, HubSpot, Linear, Stripe, or using AI tools to work smarter (without losing the human touch) is a big plus.

You're a true team player who's not afraid to jump in midstream or collaborate on a chat when it helps create a better experience for our inspectors and for each other.

• You're adaptable and proactive. Things change fast here, from product updates to process tweaks. You take the initiative to stay informed, approach changes methodically, and think a step ahead to provide the most effective and well-rounded support possible.
• You're empathetic but direct, able to see things from the inspector's perspective while confidently communicating the "why" behind company decisions.
• You bring personality and positivity to the team. You understand we're all responsible for shaping our company culture by showing up as your authentic self, keeping things professional and personable "on the bubble," and joining in on the fun Slack threads or in-office shenanigans that make our team great.
• Industry know-how is a plus Experience in real estate, home inspection, or contracting helps you connect faster with our users and understand their world.

We encourage you to apply even if you don't meet every bullet point. We are people, not checklists, and we hire as such

Job Type: Full-Time

Base Salary: $50,000 per year

Total Rewards:

• Insurance: Medical, dental, and vision; employer-paid life insurance; employer-paid short & long-term disability
• Bonus: Target bonus based on a percentage of base salary
• Paid Time Off: Unlimited vacation and sick time, plus paid parental leave
• Retirement: 401(k) with employer matching
• Wellness: ClassPass membership/credits to support fitness and well-being
• Hybrid Work: Employees receive a home office reimbursement

How to Apply:

Hit "Apply" to send us your application To stand out, include your CV and a personalized note or video on why you'd be a great fit. Show us who you really are. We want to get to know YOU

Spectora strives to create an inclusive environment where everyone is set up for success and looks forward to coming into work everyday. As an equal opportunity employer, we prohibit discrimination in our hiring process and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.