Back Office Processing Agent

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

Job Description  

The Back Office Operations Analyst (RBC QSL) is responsible for examining and completing requests regarding payment(s) applications for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to update repayment schedules under the repayment guidelines.  

Skills and Experience   

• High School Diploma required. 
• High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s) 
• Excellent keyboarding skills, with the ability to successful maintain high quality standards. 
• Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality. 
• Excellent communication skills (verbal/written/interpretation). 
• Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations 
• Excellent time management skills, with the ability to adapt to an ever-changing environment. 
• Basic to intermediate mathematical skills would be preferred. 

Hours of Work  

• Must be flexible between 8am-4pm . pm, Monday through Friday & Saturdays 7:30 am to 3:30 pm 

Location  

• 5995 Avebury Rd, Mississauga, ON L5R 3P9  (This is a fully onsite role).

As part of our hiring process, we may use artificial intelligence (AI) technology to help screen and shortlist applications. All final hiring decisions are made by our recruitment team.

This position is for an existing vacancy within our organization.

Compensation: $38,000

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility:  Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being:  Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG:  Benefit from paid time off for volunteering and donation matching.

·       DEI : Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

·       Career Development:  Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition:  Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.