Supervisor, Maintenance Administration

The Supervisor, Maintenance Administration  is responsible for managing administrative workflows for the Maintenance department. Ensuring program objectives/goals are met by building a strong, engaged team. They will uphold corporate policy, procedure, direction, and culture. Ensuring program objectives/goals are met by building a strong, engaged team. The role is critical to maintaining financial accuracy, operational efficiency, and compliance with company standards.

Specific responsibilities include:

• Leading by example to promote outstanding customer service, teamwork, creative thinking, and problem solving
• Heavy focus on teamwork and building highly motivated performers
• Provides escalation support and brings creative thinking to problem solving
• Establish strong internal and external customer service relationships
• Ensure road call notes are thorough and RO fields accurate
• Monitor call statistics for coaching opportunities to achieve a high level of call answer percentage
• Review net promoters score and follow-up on negative feedback
• Maintain pulse on operational needs and Level of Service
• Review repair estimates for accuracy and cost savings opportunities, focus on staying within budget and providing monthly analysis
• Negotiate hourly rates, parts discounts, and national pricing
• Maintain a healthy relationship with key vendors, monitor vendor performance and hold them accountable,
• Responsible for updating BEARS and implementing improvements to ensure accuracy
• Support process improvements and eliminate roadblocks
• Work to improve repair vs collection rate ratio while ensuring synergy amongst teams to optimize efficiency
• Participate in the department interview and hiring processes, oversee staff internal and external training programs, staff scheduling, succession planning and administer corrective action when necessary
• Develop and administer career development plans
• Other duties as assigned.

Our Ideal Candidate will possess:

• Prior Transportation Industry experience is an asset
• Prior experience managing a high performing team would be considered an asset
• Post-secondary education in Business Administration, Finance, or related field (or equivalent experience). 
• 3–5 years of experience in administrative or financial roles, preferably in maintenance or operations. 
• Strong organizational and time-management skills. 
• Proficiency in invoicing and billing systems. 
• Excellent communication and leadership abilities. 
• Detail-oriented with strong problem-solving skills

To learn more about the career opportunities at Bison, please visit our blog and watch a short video:

The job is classified under NOC Code: 12010 

Why Bison:
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.