Regional Practice Manager

Are you ready to make a significant impact in a dynamic, fast-growing healthcare company? As a Regional Practice Manager at Ascend Medical, you'll have the chance to lead multiple practices, drive operational excellence, and be a key player in a team that's redefining patient care. If you're driven by a passion for innovation, growth, and delighting patients, this is the opportunity for you.

Company Summary:

Ascend Medical, founded in 2021, is on a mission to elevate body, mind and soul. We do this by offering
whole person care, conveniently delivered.
Our advanced primary care offering integrates behavioral health, metabolic health and emotional health to keep you well physically, mentally and emotionally. Our hybrid delivery model meets patients where they are, allowing patients to experience Ascend through physical, digital and at-home channels. Furthermore, Ascend accepts all major insurance plans.

Our values:

• Patients before Profits

• Empathy before Expedience

• Progress before Stagnation

• Team before Individual

• Safety before Everything

With Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient centered, affordable and yet highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

What we offer:

· Benefits Package- medical, dental, vision, life available on your first day

· 401k with matching

· Employee Stock Option Plan

· Generous paid time-off policy, paid parental leave, company holidays and much more

Position Summary:

· The Regional Practice Manager is a key leadership role responsible for overseeing operations across three practice locations. This individual will manage Office Managers and Care Navigator teams to ensure smooth clinical and non-clinical operations. The Regional Practice Manager is committed to delivering exceptional patient experiences and optimizing practice performance in alignment with Ascend Medical's mission to elevate mind, body, and soul.

· The Regional Practice Manager role will be primarily housed in our Old 4th Ward clinic at 619 Rankin St. This location is set up to be our flagship practice – you will be joining at a critical time where we are expanding, adding service lines and innovating to delight our patients. As such, there will be a strong element of innovation and problem solving as we design the clinic of the future.

You're a Great Fit for This Role If You Can:

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Manage Multi-Practices:
Seamlessly oversee daily operations across multiple practices, driving positive patient experiences, high team satisfaction, and efficient service delivery.

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Lead and Develop Teams:
Effectively manage and mentor Office Managers and Care Navigator teams, fostering a collaborative environment that supports professional growth and high performance.

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Drive Practice Excellence:
Conduct monthly operational reviews and present findings to senior leadership, using defined metrics and goals to guide performance and strategic planning on an annual basis.

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Collaborate with Senior Leadership:
Partner with senior leaders to shape and execute practice innovations and strategic initiatives, while offering operational insights and support on key projects.

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Implement Operational Standards:
Establish and uphold consistent policies and procedures to maintain effective and compliant operations across all locations.

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Troubleshoot and Resolve Issues:
Proactively address operational challenges—from equipment concerns to patient feedback—to ensure uninterrupted, high-quality care.

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Optimize Scheduling Systems:
Oversee patient scheduling and dashboard management to ensure accuracy, efficiency, and responsiveness.

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Manage Provider Schedules:
Strategically manage provider schedules to maximize productivity, ensure balanced workloads, and support optimal patient access.

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Ensure Regulatory Compliance:
Maintain a culture of safety and compliance by staying ahead of healthcare regulations and ensuring all practices exceed required standards.