Receptionist/Administrative Assistant

Job Title: Administrative Assistant/Receptionist

Company: Anytime Restoration
Location: Apple Valley, MN
Job Type: Full-Time
Salary: $23.00 – $27.00 an hour depending on experience
Experience Level: Entry Level/1-3 years of experience

About Anytime Restoration:

At Anytime Restoration, we specialize in providing fast, professional, and reliable restoration services to residential and commercial clients. Whether it's water, fire, mold, or storm damage, our team is committed to restoring properties and peace of mind.

Position Overview:

We are seeking an Administrative Assistant/Receptionist that can manage the front office, offer customer service (phone/in-person), preparing documents (files, liens, etc.), coordinating logistics, and general admin, requiring strong multitasking, communication, detail-orientation, and empathy for people in stressful situations (fire, water, mold damage). They're the first point of contact, ensuring smooth operations and client satisfaction during property damage recovery.

Key Responsibilities:

• Customer Service: Greeting visitors, answering/directing calls, handling inquiries, fielding customer concerns to the right person, managing client communication.
• Scheduling & Coordination: Booking appointments, scheduling meetings.
• Document Management: Creating folders, correspondence, reports; maintaining organized digital/physical files, gathering missing information and insurance information from clients.
• Office Operations: Managing supplies, coordinating mail/deliveries, maintaining front office appearance, data entry, general clerical tasks, filing.
• Support: Assisting other departments (managers, crews), supporting events, tracking project details.

Essential Skills & Qualifications:

• Soft Skills: Excellent communication (verbal/written), customer service, multitasking, problem-solving, organization, time management, empathy, attention to detail.
• Technical Skills: Proficiency in MS Office (Word, Excel), office equipment, potentially restoration management software.
• Experience: Customer service background, admin experience.

Restoration-Specific Duties:

• Helping people during emergencies (water, fire, mold).
• Following up with clients and vendors post-service.
• Preparing internal job file requirements for disaster recovery.

In essence, they're the organizational backbone, supporting both customers and field teams in disaster recovery, making them crucial for a restoration company's efficiency and client satisfaction.

What We Offer:

• Competitive wages
• Health, dental, and vision insurance
• 401(k) plan with company match
• 3 weeks of PTO time off and holidays
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings