Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently. Experience in hotel management or guest relations is preferred, along with multilingual abilities to serve our diverse clientele. The Front Desk Agent will be responsible for managing reservations, check-ins, check-outs, and addressing guest inquiries with professionalism and courtesy.

Responsibilities

• Greet guests promptly and courteously upon arrival and departure, providing a positive first impression
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records
• Respond to guest inquiries via phone, email, or in person with excellent phone etiquette and customer service skills
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Assist with night audit procedures when required, ensuring accurate financial transactions and record keeping
• Address guest concerns or complaints promptly and escalate issues to management when necessary
• Maintain a clean and organized front desk area to promote a professional environment
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction

Qualifications

• Previous experience in hospitality management or front desk operations preferred; hotel experience is a plus
• Strong customer service skills with a friendly and approachable demeanor
• Bilingual or multilingual abilities are highly desirable to assist diverse guests effectively
• Excellent communication skills, both verbal and written, including phone etiquette
• Ability to operate multi-line phone systems efficiently and handle multiple tasks simultaneously
• Knowledge of hotel management software is advantageous
• Flexibility to work various shifts, including nights if required by the resort or hotel operations
• Professional appearance and demeanor suitable for representing the hotel brand

Join our team as a Front Desk Agent where your hospitality expertise will create memorable experiences for our guests while advancing your career in the hospitality industry.

Job Type: Part-time

Pay: $ $14.00 per hour

Expected hours: No less than 16 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person