Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will be key to delivering outstanding guest relations and supporting the overall success of our resort or hotel environment.

Duties

• Greet guests warmly upon arrival, assisting with check-in and check-out procedures efficiently and professionally
• Manage multi-line phone systems with excellent phone etiquette, addressing guest inquiries and routing calls appropriately
• Provide personalized guest services, including answering questions about hotel amenities, local attractions, and special requests
• Maintain accurate records through night audit procedures, balancing accounts and preparing reports to ensure financial accuracy
• Handle guest concerns promptly and courteously, striving to resolve issues and enhance overall guest satisfaction
• Support hotel management with administrative tasks such as reservations, billing, and documentation of guest interactions
• Uphold security protocols by monitoring access points and ensuring guest safety throughout their stay

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world
• Strong customer service skills with a friendly, approachable demeanor
• Knowledge of hotel management systems and reservation software
• Familiarity with night audit procedures and financial reconciliation processes
• Excellent communication skills, including phone etiquette and professional interaction with guests and team members
• Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment

Join us in creating welcoming environments where every guest feels valued We are committed to fostering a lively, energetic workplace that celebrates hospitality excellence. All roles are paid positions dedicated to delivering top-tier service while supporting your professional growth in the hospitality industry.

Pay: $ $15.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person