Pool Attendant

Summary:

Provides service to members and guests with a smile and safe amenities to ensure member satisfaction.

Essential Duties and Responsibilities include the following;

• Greets members and guests to make them feel welcome.
• Records hourly traffic flow count.
• Maintains sport court.
• Issues locker keys and robes, and contacts members if necessary regarding missing locker keys.
• Maintains and monitors spa and locker room areas for cleanliness, orderliness and comfort of members and guests.
• Cleans and organizes counter, mirrors and showers and conducts monthly inventory.
• Changes out plastic covers on toilet seats and batteries when necessary.
• Processes member and guest check in and out procedures, including accounting for items that were checked out by members and guests.
• Follows proper procedures for closing and opening for the locker rooms.
• Monitors pool deck and locker rooms to ensure clean linens are available and collect used towels.
• Assists members and lifeguards with chairs and/or umbrellas.
• Responsible for assisting in cleaning and straightening pool deck and closing.
• Ensures that the amenities on the counter, in the showers and in the restrooms are filled and refills products as necessary.
• Reports to shift on time, in proper uniform and wears name tag.

• Completes incident and/or lost and found forms if necessary.

• Communicates with members, co-workers, management and the general public in a courteous and professional manner.

• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Pool Complex Coordinator.

Knowledge, Skills and Abilities:

• Requires a working knowledge of Spa facilities, Spa treatments and Family Resort Complex.
• Requires excellent customer service skills.

• Previous club experience is preferred.

• Ability to verbally communicate well in English and in writing.

• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to multi-task and work in a fast paced environment.

Supervisory Responsibilities:

This job does not have supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or equivalent (GED); or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills:

Ability to communicate well in English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information on a one-on-one basis to members and guests.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software and Club software.

Certificates, Licenses, Registrations:

First Aid, CPR and AED certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, or crouch.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.