Client Services Coordinator

Abused Adult Resource Center (AARC)

Job Title: Client Services Coordinator

Reports To: Direct Services Supervisor

Time Requirement: Full-Time | 40 Hours/Week | Exempt

Location: Main Office

STATEMENT OF PURPOSE

The person in this position is responsible for providing domestic and sexual violence victims (adults and children) with advocacy, information and referrals, and education. This person is also responsible for budget management, reporting, and coordination of client assistance funds. Critical thinking and problem-solving skills are essential to the position for providing support and case staffing. This is a multi-faceted position providing essential advocacy services.

PROGRAMS & CLIENT SERVICES:

• Provide crisis intervention, information, safety planning, community resource referrals, and support in person and via telephone to survivors of domestic and sexual violence.

• Meet ongoing needs of victims: provide victims with information on their rights and the court process; determine survivor's goals and objectives and support their efforts to achieve them through education, procurement of Orders for Protection, resource referrals, court support, etc. as desired by the client.

• Work cooperatively with other agencies and individuals involved with the client to assure comprehensive service delivery to the survivor and, if applicable, their children.

• Monitor court hearings and outcomes and maintain communication with victims regarding their perpetrator's case, their ongoing need for services and referrals, and satisfaction with outcomes.

• Manage client assistance funds including management and coordination of multiple budgets.

• Provide case staffing and support to advocates, using critical thinking and problem-solving skills.

• Maintain appropriate documentation and complete necessary reports as assigned.

• Coordinate and participate in an on-call rotation.

• Coordinate and supervise college and high school student interns.

• Provide referrals to and facilitate transportation and relocation to safe shelter when appropriate.

• Facilitates support and/or community response groups as assigned.

COMMUNITY EDUCATION & TRAINING

• Develop knowledge and expertise regarding domestic and sexual violence.

•Develop and implement strategies for addressing community awareness and intervention gaps.

• Develop and maintain evidenced-based training curricula, materials, and associated evaluation tools related to family and sexual violence.

• Develop multicultural services, programming, and outreach as appropriate.

•Conduct domestic violence/sexual assault/teen dating violence/stalking prevention/intervention training and/or education tailored to the needs of the audience.

• Coordinate the training/education evaluation process: data collection, analysis, reporting, program adjustment/modification based on results

• Deliver programs and services in a manner that is respectful and sensitive to the recipient's cultural experience.

• Understand department/grant objectives and how they relate to the goals of the agency.

• Prevent, identify, and work to remove discriminatory barriers in services provided.

• Build relationships with key community leaders including law enforcement, Department of Social Services staff, faith leaders, county health department staff, educators and administrators, the business community, courthouse personnel and elected officials in the county.

RECORD KEEPING

• Completes appropriate notes for each client contact.

• Maintains client records in a timely and accurate manner.

• Communicates and follows up on necessary information.

• Collects and compiles client statistics for program management and grant reporting.

GENERAL

• Treats clients with respect, dignity, and empathy.

• Develop knowledge and expertise regarding domestic violence and sexual assault.

• Deliver programs and services in a manner that is respectful and sensitive to clients' cultural experiences.

• Develop multicultural services, programming, and outreach as appropriate.

• Prevent, identify, and remove discriminatory barriers in services provided.

• Understands department objectives and how they relate to the goals of the agency.

• Provide emergency assistance and community referrals to clients when appropriate.

• Provide education and information to the client to support informed choices.

CULTURAL INCLUSIVITY

• Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of and interactions with individuals who are diverse from ourselves.

• Recognize the importance of multicultural sensitivity, responsiveness to, knowledge of, and understanding about diversity.

• Apply the principles of multiculturalism and diversity in training and staff development.

• Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members.

• Use organizational change processes to support culturally informed organizational policies & procedures.

OTHER

• Commit to AARC's organizational mission, vision, and operating philosophy.

• Attend staff and other relevant meetings, trainings, and in-services as assigned.

• Other duties and projects as requested by supervisor or Executive Director.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• B.A. or B.S. Degree

• Two years relevant experience

• Knowledge of sexual assault and domestic violence issues

• Equivalent combination of education and/or experience may be considered

• Displays a positive attitude, works well with others, and accepts direction well.

• Excellent organizational, communication (verbal and written).

• Able to work well in stressful and emotionally taxing circumstance.

• Ability to empathize, encourage and guide.

• Available to work evenings and weekends when participating in on call rotation.

• Able to independently use a computer for word documents, spreadsheets, presentations, email, internet research, data entry and data management.

• Valid driver's license and car insurance.

• Must be willing to complete background checks.

• Ability to read, write and speak English.

• Possess vision and hearing sufficient to work on a computer, on the telephone and in person.

The following experience/knowledge is not required but helpful:

• Background in direct services for battered women or sexual assault programming.

• Familiarity the criminal and civil court system.

• Experience in community organizing.

Client Services Coordinator Responsibilities:

· Coordinate/supervise college and high school student interns

· Manage client assistance funds

· Complete reporting requirements for client assistance funds

· Engage in critical thinking and problem solving to assist advocates through case staffing

SALARY RANGE

$52,000-$56,000/year Dependent on training, education and experience.

The AARC is an equal opportunity employer.

Pay: $52, $56,000.00 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person