Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. This vital role combines hospitality management, exceptional customer service, and guest relations to ensure every visitor feels welcomed, valued, and cared for. As the first point of contact, you'll set the tone for an outstanding stay, handling inquiries with professionalism and warmth. Your multitasking skills and passion for hospitality will shine as you manage front desk operations in a bustling resort environment, ensuring smooth check-ins, check-outs, and guest interactions.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression.
• Manage multi-line phone systems with excellent phone etiquette to handle reservations, inquiries, and guest requests efficiently.
• Check guests in and out swiftly while verifying reservation details and processing payments accurately.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Handle guest concerns promptly and effectively, demonstrating strong guest relations skills to resolve issues with a positive attitude.
• Maintain accurate records of guest stays, reservations, and billing information while ensuring confidentiality.
• Support night audit procedures by reconciling daily transactions and preparing reports to ensure financial accuracy overnight.

Requirements

• Proven experience in hotel management or front desk operations within a hospitality setting.
• Exceptional customer service skills with the ability to communicate clearly in multiple languages; bilingual abilities are highly valued.
• Knowledge of hotel management software systems and multi-line phone systems.
• Strong organizational skills with attention to detail when managing reservations, billing, and guest requests.
• Ability to work flexible hours, including night shifts, weekends, and holidays as needed.
• Familiarity with guest services protocols, hotel experience standards, and hospitality best practices.
• Excellent interpersonal skills with a friendly demeanor that fosters guest satisfaction and loyalty. Embark on a rewarding career where your hospitality expertise makes a difference We're dedicated to creating an inclusive environment that supports your growth while delivering exceptional service to every guest who walks through our doors.

Job Types: Full-time, Part-time

Pay: $9.00 - $12.00 per hour

Expected hours: 40.0 per week

Work Location: In person