Receptionist/Office Assistant

About us

Cornwall Spine Care Plus is a team of healthcare professionals working under one roof with one shared vision – exceptional patient care

We are looking to hire an office assistant/receptionist that can fully embody our patient center approach.

Position Summary: The office Assistant is responsible for a wide variety of office duties in support of the treating chiropractor ( and other practitioners) and general office function.

Major Responsibilities

• Aid chiropractors and physiotherapist with modality treatments such as IFC, therapeutic laser, heat application, etc (training supplied)
• Greet and manage patients in a professional and caring manner
• Responds to telephone, e-mail, and in-person inquiries from patients and associates, including booking appointments
• Types forms, letters, reports, and memos as necessary
• Obtain, interpret and explain insurance coverage to new & returning patients
• Accepts and records payments
• Clinic laundry, tidying, and organizing
• Organizes, maintains, and coordinates office records and files in their proper locations
• Billing insurance companies
• Other duties as assigned by chiropractor to help provide optimal patient care

Requirements

• Working experience in related customer service field
• Must have a driver's license or a reliable form of transportation
• Exceptional attention to detail
• Ability to multi-task and prioritize effectively in a fast paced environment
• Ability to take initiative
• Ability to maintain confidentiality
• Excellent customer service skills, friendly, outgoing, and willingness to contribute to a team
• Ability to maintaining filing systems and databases, and records software
• Superior telephone manners and strong interpersonal skills
• Above average written and verbal skills to communicate with all levels of the organization
• Strong customer service skills
• Strong written and oral communication skills and listening skills
• Excellent attendance record (with ability to provide references)
• Ability to adapt quickly to new software
• Previous experience in a similar clinical setting would be considered an asset
• Bilingual would be an asset
• Experience with direct billing portal is considered an asset

Job Type: FULL TIME

Education: high school diploma, college diploma would be an asset

Required license or certification: Driver's License

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Ability to commute/relocate:

• Cornwall, ON K6J 3S7: reliably commute or plan to relocate before starting work (required)

Language:

• French and English (preferred)

Work Location: In person