Claims Advisor

Peace Hills Insurance is a growing Canadian insurance company specializing in property and casualty insurance. We have approximately 300 employees with branch offices in Edmonton, Calgary, and Vancouver. We are dedicated to providing the best customer service available. Peace Hills Insurance prides itself on being a flexible, positive, and rewarding place to work.

Company culture is what sets aside Peace Hills Insurance from our competitors. Our personality is reflected in our mission statement, corporate values and business ethics and is further exercised through the architecture of our office. Visit

Claims Advisor - Property

We currently have a full-time position available for a Claims Advisor - Property in our Claims department. Based out of our Edmonton office, the successful candidate will evaluate, negotiate, and settle claims arising under personal lines, farm, and commercial policies. The Claims Advisor - Property handles claims in the four western provinces, as well as the three northern territories. This is an excellent opportunity for someone who is starting their career as an adjuster or someone that is looking to shift their career in a different direction.

What You'll Do:

• Review all information available to Confirm coverage is in place and applies to the reported claim;
• Explain coverage and the claims process to Insureds and claimants;
• Communicate directly with insureds and assist them through the claims process to facilitate fair and reasonable settlements;
• Evaluate potential opportunities for recovery including through subrogation and salvage;
• Collect and review documents and other relevant information that assist in the evaluation and quantification of the claim file;
• Set, evaluate, and maintain appropriate reserves based on the expected final payout;
• Retain and / or coordinate the retention of appropriate external resources as required;
• Oversee, monitor, and control costs associated with external resources;
• Evaluate and adjust claims in accordance with the company's customer service standards;
• Correspond verbally and in writing within and outside of the organization;
• Maintain & keep current file diaries and abeyances;
• Identify potentially fraudulent claims and coordinate file activity with the Special Investigations Unit;

What You'll Bring:

• Minimum of 1-2 years of experience in an insurance customer service environment supplemented with post-secondary; education and/or working toward a CIP or FCIP designation;
• Candidates who possess knowledge of property insurance are preferred;
• Highly developed interpersonal, organizational and time management skills;
• Strong written and verbal communication skills with the ability to deliver messages with tact and diplomacy;
• Ability to make decisions that support the company's claims handling philosophy;
• Guidewire experience is an asset.

What You'll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team's achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means "kinship" and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Work Location: Hybrid remote in Edmonton, AB T5J 3N3