it support analyst i

Job Title: IT Support Analyst I
Location: Ocala, FL (Onsite)
Job Type: Full-Time
Company: Reliance Management Services

About Us
Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology and thrive in a remote setting, we want to hear from you.

Position Summary
The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You'll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience—especially during overnight hours.

Key Responsibilities

• Install, configure, and upgrade operating systems and business software
• Set up and support computer hardware, monitors, network equipment, and peripherals
• Troubleshoot and resolve hardware, software, email, network, and peripheral issues
• Support users via centralized help desk and provide clear technical guidance
• Document equipment repairs, installations, and removals
• Train users on common business applications (e.g., Microsoft Office Suite)
• Contribute to system planning, hardware/software recommendations, and procedures
• Stay up to date on technology trends and make proactive suggestions
• Maintain user confidentiality and adhere to company protocols

Qualifications

• High school diploma or GED required
• 2+ years of experience in IT support or related field (or equivalent education and experience)
• Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed
• Valid Florida Class E driver's license and clean driving record
• Strong understanding of computer hardware, networks, and business software
• Experience supporting users in a professional IT environment
• Excellent troubleshooting skills and ability to explain complex issues clearly
• Strong organization, time management, and communication skills
• Ability to work independently and manage overnight responsibilities effectively

Preferred Skills

• Knowledge of server and network infrastructure
• Experience with financial or healthcare IT systems
• Familiarity with modern communication tools and ticketing systems

Why Join Us?
At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that's focused on both technical excellence and meaningful collaboration.

Employee Benefits

• 15 days Paid Time Off (PTO)
• 8 Paid Holidays
• Medical, Dental & Vision Insurance
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Corporate Discounts
• 401(k) Program
• Employee Referral Bonus Program

Equal Opportunity Employment
Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.