IT Support Technician

Pioneer Charter School of Science is seeking a creative, innovative, and forward-thinking IT Support Technician for our Saugus campus. This position supports and maintains Audio/Visual and Information Technology equipment.
Responsibilities include:

Provide technical support and training to students, faculty, and staff—including 1:1 initial equipment setup.
Act as the first point of contact for error reporting and technical support.
Provide event support for audiovisual and computer needs.
Create, update, and monitor technical support tickets.
Install and configure hardware and software with a focus on usability and security.
Repair, drop off for repair or replace damaged hardware.
Help perform tests and evaluation of new software and hardware.
Update inventory and other records as appropriate.
Support the phone system.
Assist with checking in/out and maintaining loaner equipment.
Help maintain the wired/wireless network.
Help write end-user documentation.
Perform other duties as assigned.

Preferred certifications:

CompTIA: A+, Network+, Cloud+
1 year experience maintaining personal computers and a variety of operating systems

Required Skills/Abilities:

Strong analytical and problem-solving skills.
Able to support Windows, Chrome OS, OS X, and WiFi networking.
Enthusiastic about working in a school environment with students and teachers (grades K-12)
Valid driver's license and vehicle to travel to school sites
Able to physically perform the essential operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing, and repetitive motion—the ability to lift a minimum of 50 pounds.

Additional details:

• Depending on school events, hours may vary to accommodate special events, including occasional weekends or early/late hours
• This is a full-time, 12-month position reporting directly to the Chief Technology Officer
• Work Location: Saugus, MA
• Free parking

Benefits:

• 401(k)
• Dental insurance
• Flexible spending