Sr Technology Analyst

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Technology Analyst supports the Revenue Management Technology Planning Team by being a collaborative problem-solver who delivers scalable T echnology solutions and drives project clarity, gains decision alignment, and elevates outcomes . The y'll co nduct analysis to create quality solutions, ensure solutions are aligned with stated requirements, and manage activities to ensure solutions are delivered on time and within budget. The S enior Technology Analyst is a strong communicator with excellent Customer Service skills , ready to drive the future of Southwest's Technology.

Additional Details

This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics

Responsibilities

Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems

Partner with other Technology Team members to provide advice or solutions within his or her area of expertise

Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better

Estimate effort and value for solutions

Apply business solutions with broad level knowledge about technology platforms/architectures

Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work

Establish or follow prioritization processes to drive work, completing work with a sense of urgency

Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis

Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Advanced knowledge of business analysis, process modeling and redesign

Advanced knowledge of technical environments

Advanced knowledge of software development methodologies

Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners

Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations

Ability to work effectively in a strong Customer service/team oriented environment

Ability to research, create, and document requirements, processes, and technical specifications

Ability to manage and prioritize multiple and widely varied work streams/tasks

Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same

Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Ability to teach and mentor others concerning technical and business subjects Education

Required: High School Diploma or GED

Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

Experience

Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field

Preferred: Revenue Management and/or Pricing experience

Preferred: Experience leading the gathering and analysis of requirements to determine systems' potential and define impact to other Business Teams and systems while providing input into the development team

Preferred: Experience owning and driving activities ranging from requirements gathering to production delivery coordination activities

Preferred: Experience leading project testing and implementation activities

Preferred: Working knowledge of SAFe/Agile development practices and ceremonies

Preferred: Working knowledge of Jira and Jira Align

Preferred: Strong People, communication, and customer service skills

Preferred: Working knowledge of project management processes

Preferred: Experience creating and providing structured and streamlined communication to the Business Customer and Senior Leadership via reporting and stakeholder updates.

Preferred: Experience with Lead project testing and implementation

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from (limited space work station/desk/office area) for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits

Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you'll love:

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

11/18/2025