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Desktop Support Engineer L1
Service Global, Inc
- United States
- United States
À propos
* Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. * Hardware/software troubleshooting and resolution * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. * Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies * Network & Sharing printer installation * Knowledge of Office 365 support * Coverage/compliance software installation and troubleshooting * Good communication skill * Good Knowledge of DHCP, DNS. * Maintain IT inventory, coordinate vendor support, and assist with procurement * Support Mac devices * Strictly adhere to defined Service Level Agreements (SLA's) * Support recurring meetings, events, and after-hours activities as required * Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Good to have skills
* L1 level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to Backend team for Network/Server/application issue * Working with vendor support contacts to resolve technical issues * Labelling Racks & devices * Server mounting/movement * Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Mandatory Skills
EUC L1 and Basic Networking Skills
Compétences linguistiques
- English
Avis aux utilisateurs
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