Business Analyst
Okta Resourcing
- Glasgow, Scotland, United Kingdom
- Glasgow, Scotland, United Kingdom
À propos
This role suits someone who enjoys working closely with clients to understand their goals and deliver well-designed, effective technical solutions that support real business change.
Responsibilities
Collaborate with clients to gather, analyse, and document their business and functional requirements
Design and configure tailored solutions using the software product suite
Create and contribute to solution design documentation to support successful delivery
Oversee the implementation of solution design, ensuring it meets client objectives
Assist with infrastructure and installation tasks alongside technical colleagues
Lead client workshops and provide expert advice on both business needs and technical approaches
Act as a liaison between clients and internal development teams to ensure queries are resolved and feedback is shared
Create and maintain user guides, knowledge articles, training materials, and other client-facing resources
Deliver product training and support to end users during key stages of a project
Build strong, positive relationships with clients, including key stakeholders and users
Support the Sales team on an ad-hoc basis during pre-sales discussions or solution scoping
Contribute to the ongoing improvement of delivery methods and best practices
Comply with internal information security protocols and policies
Required Skills
A couple of years’ experience in a similar Solutions Consultant or Implementation role with a SaaS organisation.
Experience delivering IT solutions, including packaged software, infrastructure, custom development, or business process improvements
A good technical background and confidence in solving complex problems
Any knowledge of HTML, CSS, Javscript would be helpful
Preferred Skills
Any experience of content management, document management, workflow, or knowledge management software would be helpful.
This is a great opportunity for someone looking to grow their career in a dynamic and forward-thinking environment. If you’re technically minded, customer-focused, and eager to make an impact, we’d love to hear from you.
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Compétences linguistiques
- English
Avis aux utilisateurs
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