Transportation Coordinator/ Lead

Farrex Freight Systems Ltd. is a fast-growing logistics and transportation company providing dependable, time-critical freight solutions across the GTA and beyond. We are looking for a highly organized and detail-oriented Transportation Coordinator / Lead to join our team and support daily operations.

The Transportation Coordinator/ Lead will be responsible for overseeing day-to-day dispatching, coordinating drivers, ensuring on-time deliveries, and maintaining strong communication with customers. This role also acts as a lead within the operations team, supporting workflow, problem-solving, and process improvements.

Job Functions Include But Are Not Limited To:

Key Responsibilities:

Daily Dispatch & Coordination

• Schedule, coordinate, and dispatch shipments for same-day, rush, direct, and overnight services
• Assign loads to drivers and ensure efficient route planning
• Monitor driver progress throughout the day and adjust plans as needed

Communication & Customer Support

• Communicate with customers regarding pick-ups, delivery status, and service inquiries
• Provide timely updates on delays, issues, or changes to shipment schedules
• Maintain strong, professional relationships with clients and drivers

Systems & Documentation

• Accurately track and update shipment details in the TMS
• Maintain clear, organized records of all dispatch activities
• Ensure all data is up-to-date for billing and operational reporting

Problem Solving & Operational Support

• Troubleshoot routing challenges, service delays, and driver issues in real time
• Support the Department Manager with daily planning, scheduling, and workflow
• Provide guidance and support to team members during peak periods

Compliance & Flexibility

• Ensure all activities meet company policies, safety standards, and regulatory requirements
• Assist with after-hours or weekend coverage when operational needs arise

Key Requirements:

Skills & Experience:

• Experience in transportation, dispatch, or logistics coordination (required)
• Strong communication skills to interact with clients, drivers, and internal teams effectively.
• Ability to multitask and handle multiple responsibilities in a fast-paced environment.
• Detail-oriented with the ability to accurately enter data and maintain records.
• Familiarity with routing, courier services, or freight operations is an asset
• Proficiency with dispatch or TMS software preferred
• Experience with handling maintenance documentation and coordinating repairs.

Core Competencies:

• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Strong customer service skills with a focus on meeting client needs.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel) and other relevant software tools.
• Ability to adapt quickly to changing schedules, priorities, and operational requirements.
• Strong problem-solving skills to handle logistics issues and customer concerns efficiently.

Additional Requirements:

• Must be legally eligible to work in Canada.
• Ability to work in a dynamic, time-sensitive environment.
• Flexibility to work additional hours as needed to support operational demands, if required.

Working Conditions:

• Full-time position based onsite.
• Occasional overtime or weekend work may be required based on operational demands.
• Work in a fast-paced environment with a focus on customer satisfaction and operational efficiency.

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Work Location: In person