Assistant Manager, PSC OutreachAlma Mater Society of Queen's University Inc. • Kingston, New Brunswick, Canada
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Assistant Manager, PSC Outreach
Alma Mater Society of Queen's University Inc.
- Kingston, New Brunswick, Canada
- Kingston, New Brunswick, Canada
À propos
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.
The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.
Job Summary
The Peer Support Centre is a student-run service that strives to enhance the well-being of the diverse student population at Queen's University by providing drop-in one-on-one support. Student volunteers provide welcoming, confidential, and empathetic peer-based support using active listening, resource referral, information guidance, and practical assistance. The goal of the Peer Support Centre is to provide a comfortable environment where student can talk and receive support. Ultimately, the Peer Support Centre hopes to encourage members of the Queen's community to engage in help-seeking mindsets and behaviours when facing challenges, struggles, and personal hardship. The Peer Support Centre Outreach Manager, under the direction of the Vice President (Operations), will primarily be responsible to assist the head manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals. This position will manage tricolour social media accounts. This role will also create content for tricolour social media accounts including instagram, tiktok and facebook.
Competencies
- Accountability
- Attention to Detail
- Communication
- Cultural Sensitivity
- Problem Solving
- Conflict Management
- Time Management
- Client/Customer Focus
Job Duties
- Develop a thorough understanding of on- and off-campus resources
- Be responsible for 1-2 days on-call managing for PSC emergencies
- Shift supervise one 4-hour shift per week
- Stimulate internal engagement by planning staff and volunteer socials in collaboration with the Head Manager and Marketing Manager
- Organize campus outreach events that do not directly pertain to the core PSC service, but advance the service's mission
- Collaborate with campus partners on events and awareness (such as anti-stigma workshops or stress-buster events)
- Foster and maintain relationships with organizations and services of a similar mission
- Plan and facilitate events and training sessions requested by campus groups upon-request
- Plan and execute TALKS week in the fall semester, and Cares week in the winter semester by planning events, booking rooms, contacting and confirming speakers, purchasing prizes, organizing catering, corresponding with volunteers, and organizing the set-up and take-down of booths
- Ensure that employees adhere to all health and safety regulations
- Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
- Exhibit a working knowledge of service staff portfolios
- Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner
- Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
- Oversee the day-to-day operations, in collaboration with the Head Manager
- Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
- Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
- Maintain positive working relationships with relevant suppliers related to all portfolios
- Oversee staff to ensure work is being performed according to established standards
- Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
- Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
- Participate as an active member on hiring panels to keep the service adequately staffed
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Complete other duties as assigned
Job Requirements
- Sound analytical thinking, planning, prioritization, and execution skills
- Demonstrated time management skills
- Ability to identify measures of performance and actions needed to improve or correct performance
- Ability to supervise and motivate a team to achieve and exceed their goals
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to remain calm and poised in urgent situations
Work Conditions
- Interaction with employees, management, and the public at large
- Working in an office environment
- Operation of desktop computer and peripherals
The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
Compétences linguistiques
- English
Avis aux utilisateurs
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