Care Coordinator ManagerQualicare, SF Bay • San Ramon, California, United States
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Care Coordinator Manager
Qualicare, SF Bay
- San Ramon, California, United States
- San Ramon, California, United States
À propos
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
About Qualicare SF Bay
At Qualicare Home Health, we deliver exceptional Home Care and Home Health services with compassion, respect, and professionalism. Our San Ramon-based team is growing, and we're looking for a Care Coordinator Manager to play a key role in ensuring that our clients receive seamless, personalized care while supporting our caregivers and clinical staff every step of the way.
Position Summary
The Care Coordinator Manager is a vital leadership role that bridges client needs, caregiver support, and office operations. This hybrid position focuses on client care coordination, staff scheduling, and administrative oversight to ensure the highest quality service delivery.
We're looking for someone who is compassionate yet assertive, highly organized, and experienced in managing both people and processes within a fast-paced healthcare setting.
Key Responsibilities
Care Coordination
- Serve as the main liaison among clients, caregivers, nurses, and family members.
- Conduct intake calls and perform initial assessments to initiate care services in alignment with client needs.
- Develop and update individualized care plans in collaboration with clinical staff.
- Track client progress and adjust care plans proactively.
- Manage care transitions, such as discharges from hospitals or skilled nursing facilities.
- Respond promptly to client concerns and ensure resolution to maintain client satisfaction.
- Maintain accurate and up-to-date documentation in compliance with California state regulations and HIPAA.
Scheduling & Staffing
- Build and maintain caregiver schedules to ensure full coverage across all cases.
- Match caregivers with clients based on care needs, preferences, and availability.
- Respond to last-minute call-outs or changes with speed and professionalism.
- Ensure compliance with labor laws, licensure, and staffing requirements.
Administrative & Office Management
- Oversee daily operations of the office, including supply inventory, file management, and system maintenance.
- Supervise administrative support staff and foster a collaborative, high-performing office culture.
- Support billing, payroll, and timekeeping processes in coordination with the finance team.
- Assist with recruitment, orientation, and ongoing training for office and field staff.
- Monitor documentation for compliance and support internal audits and reporting.
Qualifications
Education & Experience
- Associate or Bachelor's degree in Nursing, Healthcare Administration, Business, or a related field preferred.
- Minimum 2 years of experience in Home Care, Home Health, Hospice, or a healthcare coordination role.
- At least 1 year in a supervisory or office management position within a healthcare setting preferred.
Skills & Competencies
- Strong working knowledge of California home care and home health regulations (Title 22, HCO, CMS, etc.).
- Skilled in care plan development, compliance documentation, and scheduling systems.
- Exceptional interpersonal and communication skills—both verbal and written.
- Proficient with Microsoft Office Suite, EMRs (e.g., Axxess, WellSky, or similar), and scheduling platforms.
- Able to prioritize and manage multiple responsibilities in a dynamic environment.
- Calm under pressure and able to mediate conflicts with empathy and professionalism.
- Being bilingual in English/Spanish or another language is a strong plus.
Working Conditions
- Based in our San Ramon office with occasional visits to client homes or facilities as needed.
- May require participation in on-call rotation or availability for after-hours issues.
Benefits
- Competitive salary
- Bonus based on performance
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) or other retirement plan options
- Opportunities for continuing education and professional development
- Supportive and inclusive work environment
Why Join Us?
At Qualicare, we believe that compassionate care starts with a compassionate team. We foster a culture built on integrity, empathy, and collaboration, where every team member is supported and valued. As a Care Coordinator, you'll be part of a dedicated group making a profound impact on the lives of seniors and families across the Bay Area.
We offer:
- Opportunities for professional growth and meaningful career development.
- A supportive work environment where your contributions truly matter
- The chance to work with a mission-driven organization that is redefining home care through personalized, holistic support.
Compétences linguistiques
- English
Avis aux utilisateurs
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