Assistant General Manager

As the Assistant General Manager, you will assist in overseeing the hotel in all aspects of operations effectively, ensuring proper training of staff, compliance to brand standards, promoting high guest satisfaction and profitability.

Key Responsibilities:

• Provide vision for the staff by promoting company and brand standards.
• Interview, hire and onboard new staff to meet the highest levels of guest service.
• Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements.
• Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
• Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason.
• Coach and mentor staff to facilitate high associate satisfaction
• Provide daily support and strategic direction to the Sales Department, ensuring all sales initiatives align with brand standards and property goals.
• Collaborate with the Director of Sales to develop and execute sales plans, revenue strategies, and market outreach efforts.
• Review sales performance metrics, pace reports, and booking trends to identify opportunities for growth and improvement.
• Assist with managing key accounts, group blocks, and corporate partnerships to maximize revenue.
• Participate in sales calls, networking events, and community outreach to support business development efforts.
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively.
• Oversee daily operations of the housekeeping department to ensure all guest rooms, suites, public areas, and back-of-house spaces meet Hilton brand cleanliness and quality standards.
• Monitor room status, daily workload, and staff assignments to support efficient room turnover and timely service delivery.
• Review daily audit reports for accuracy and investigation of any irregularities.
• Provide feedback to staff during staff meetings about a) guest survey scores, b) associate survey scores, c) financial goals/budgets, and d) operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
• Interact with guests when there is a complaint and resolve it to their satisfaction.

Work Experience

• Experience in Supervising required.
• Full operational knowledge of property management system.
• Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely.
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must be able to change tasks and adjust energy level needed to accommodate a fast- paced environment.
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

Benefits

As the Assistant General Manager, you will enjoy professional training & development, responsive corporate support, competitive pay, paid time off, 401(k) plan, and employee discounts.

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Education:

• Associate (Preferred)

Experience:

• Management: 2 years (Required)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Jacksonville, NC Required)

Work Location: In person