Residential Case ManagerCommunity Human Services • Pittsburgh, Pennsylvania, United States
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Residential Case Manager
Community Human Services
- Pittsburgh, Pennsylvania, United States
- Pittsburgh, Pennsylvania, United States
À propos
Residential Case Manager Job Classification:
Non-Exempt Rate: $19.00 per/hr Shift: Sun-Thurs 7a-3p
Position Overview The Residential Case Manager (RCM) provides case management and supportive services in a respectful manner to residents in the CHS Residential programs.
The RCM is also expected to work with and communicate directly with other staff members supportively and cooperatively, complete required documentation, manage crisis situations, and attend required training programs. The RCM is cross trained on all residential programs and may work across all residential sites as needed. CHS uses the Housing First and Harm Reduction service delivery models, assisting clients with housing as the immediate need without requirements to abstain from any harmful behavior prior to being housed.Key Responsibilities
- Understand and be responsible for performing all duties in accordance with the agency and program policies and procedures. Identify appropriate procedures for various situations.
- The RCM will be working at a 24/7 residential facility and will be expected to ensure that all state mandated regulations for coverage are being met. Due to these regulations an RCM is not permitted to leave the residential site until their relief has arrived and must ensure the required ratio of two staff per shift is maintained at all times.
- Maintain the physical site by prompting residents to perform household duties and report any needed facility-related repairs. Ensure health and safety standards are met and maintained. Maintain an inviting and comfortable atmosphere in the office and common spaces.
- Attending necessary training and professional development sessions to enhance agency-wide knowledge. Attend a minimum of 15 hours per calendar year of training.
- Complete all job duties in accordance with the mission and values of CHS. Knowledge Skills and Abilities Through a combination of experience and education, the Residential Case Manager will have:
- Pre-employment physical and TB screening with results stating person is free from communicable disease, at hire and every two years thereafter
- Act 34 Criminal, Act 33 Child Abuse, and FBI Criminal clearances
- Excellent communication and interpersonal skills
- Exceptional customer service communication
- Cultural competence, being able to work effectively with all backgrounds
- Experience and ability to de-escalate mental and behavioral health crisis situations
- Strong organizational, phone and computer skills
- A working knowledge of the social service system through life or job-related experience
- A willingness to work both independently and collaboratively
- Strong ability to navigate the Internet to familiarize and access various resources
- Ability to work and travel independently High School Diploma required. Two years' work experience, or combination of work, education and life experiences approved by the agency and funder. Preferred certification or training in crisis management, mental health, and behavioral health education.Position Physical Demands The RCM will be called upon to engage in physical activity related to general office work, including the capacity to lift to 15lbs and stand or sit for extended periods. Also, the ability to walk up and down steps and physical activity related to general household maintenance.
*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.
Compétences linguistiques
- English
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