manager, retail

GENERAL DESCRIPTION OF POSITION
The Retail Manager works with the leadership team and staff to execute store operational objectives
as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies,
and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE)
culture, Values, and Mission in everything you do and every interaction you have with co-workers,
clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Staffs all open positions at the store with quality and productive employees. Delegates clear job
responsibilities and expectations. This duty is performed weekly.
2. Manages team members in goal setting and skills development. Provides feedback on performance,
attendance, addresses concerns, and administers performance discussions as needed. This duty is
performed daily.
3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and
donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure
all production and rotation quotas are met. This duty is performed daily.
4. Plans, organizes, and directs the activities of team members. Schedules employees with a focus on
controlling payroll costs and needs of the business. This duty is performed daily.
5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum
level of customer service to ensure repeat sales. This duty is performed daily.
6. Maintain proper displays and merchandise presentation in accordance with standard operating
procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.
This duty is performed daily.
7. Manages stores loss control by monitoring customers and employees and reporting suspicious
activity to Loss Prevention. This duty is performed daily.
8. Monitors sales, cash management, inventory control, store merchandising, and appearance.
Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily.
9. Maintains effective communication with support staff. Plans and organizes monthly store meetings,
functions, and activities. This duty is performed daily.
10.Observes safety procedures and personnel policies and ensures compliance by employees,
community service workers, volunteers, and trainees. This duty is performed daily.
11.Attends regular management meetings and relates information back to staff. Acts as a positive
role model for employees, trainees and customers in all respects of professional development. This
duty is performed daily.
12.Ensures that the store opens on time and is properly staffed and operational during designated
hours of operation. This duty is performed daily.
13.Onboards new employees and trains on all required work processes, procedures and expected
standards of performance. Evaluates the efficiency and productivity of assigned team members by
establishing performance standards and objectives.
14.Perform any other related duties as required or assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar
graphs.

CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or
diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.

SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Alphanumeric Data Entry, Database, Human Resources Systems, Payroll
Systems, Spreadsheet, Word Processing/Typing
Basic: Accounting, Contact Management, Presentation/PowerPoint

RESPONSIBILITY FOR WORK OF OTHERS
Carries out supervisory responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities may include but are not limited to interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.

Supervises a large group of employees who are engaged in similar activities.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for funds, building premises, inventory, or other property owned, controlled, or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above would range from $1,000,000 to $10,000,000.

WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as
noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work
is at times, in the evening or during the night hours.

ADDITIONAL INFORMATION
Travel within the state of Arkansas. Occasional out-of-state travel may be required.
This position requires a valid driver's license and vehicle insurance.
Must have an acceptable background check and driving record.
Frequent physical exertion and exposure to unfit donated goods.
Regular attendance at retail managers' meetings is required.
Additional Qualifications:
Retail and/or production management experience
Ability to lead teams
Entrepreneurial spirit/ownership thinking
Supervisory and fiscal responsibility
Excellent guest service skills
Teaching and training abilities
Effective communication skills
Decision-making ability
Some computer knowledge a plus
Must be able to interact cordially and productively with a variety of people.
Must be able to market Goodwill and explain the mission to the general public.
Must be able to read, write and communicate clearly in English.
Must establish and maintain effective relationships with supervisors, employees, and co-workers, while
motivating them to their best performance.
Must be able to establish an effective schedule for employees within allocated payroll. Must be able to
work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in
excess of 40 hours a week, with a minimum of 45 hours per week.
Ability to function in a hectic work environment with occasional periods of high stress.
Must be able to take initiative and make decisions with little supervision.
Must observe and enforce safety policies in all phases of the operation.
Must have knowledge of fashionable women's, children's, and men's clothing, as well as furniture and
household items.
Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds
occasionally.
Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
Must have reliable transportation and drive to work on scheduled days.