General Manager

Ideal candidates will operate the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility, and Guest Service standards.

Essential Functions:

• Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external resources, participating in sales calls and site visits in a revenue leadership role
• Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities.
• Manages relationships with hotel vendors, negotiating service agreements as appropriate
• Reviews financial reports and statements to understand the property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance.
• Coaches and supports the hotel team to effectively manage occupancy and rates, wages, and controllable expenses.
• Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manages costs within the hotel, including supplies, utilities, and labor expenses, to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
• Hires team members who demonstrate strong functional expertise, creativity, and leadership to meet the business needs of the operation.
• Supports the team's skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills, and other training occur throughout the property to support successful daily operations.
• Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service
• Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results
• Is highly visible and interfaces with customers regularly to obtain feedback on the quality of the product, service levels, and overall satisfaction
• Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to improve guest satisfaction results continually.
• Ensures that the building is well-maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results
• Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results
• Ensures property is a safe and secure facility for guests and team members

Qualifications, Education, Experience, Skills, and Abilities:

• At least 5 years of progressive hotel Management experience with proven success in leadership.
• Proven success in revenue generation, financial management, and guest service initiatives
• Excellent communication skills to convey information and ideas clearly, both oral and written, as well as practical listening skills to understand issues and work toward problem resolution
• Intellectual ability to assimilate complex information, data, etc., from various sources and consider, adjust, or modify to meet the constraints of the particular need.
• Financial acumen required to work with and understand financial information and data, and basic mathematical functions
• Drive for Results demonstrated through successful performance in prior leadership positions
• Action Orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Time Management skills to meet commitments across multiple departments and roles
• Customer Focus to consistently deliver optimal team member and guest satisfaction for the hotel
• Valid driver's license
• Bachelor's degree preferred

This position may be eligible for a furnished two (2) bedroom apartment at a reduced cost.

The Park on Main Hotel is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive, welcoming work environment. We are focused on supporting our team's needs through our commitment to family/work-life balance and by providing development opportunities.

Our attractive compensation package includes medical, dental, vision, life insurance, 401(k) with a match, STD/LTD, Paid Time Off, a concierge Tele-Health program, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.