Customer Service

If you are passionate about the firearms industry, this position is a great opportunity for individuals seeking a customer service position. In this role, you will support customers over the phone in scheduling appointments to begin the process of registering their firearms device.

To be successful in this role, you must enjoy helping others and possess a helpful and professional attitude towards customers calling in for support. Our client is a fast-growing retailer and manufacturer and the service you provide plays an important role in their continued growth.   

As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. Your role is critical in validating customer information and providing a seamless experience by reviewing and resolving documentation issues with a high degree of attention to detail. 

This is a Bring Your Own Device position to work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

• 3-6 months of customer service or customer support experience required
• 3-6 months of previous call center or office background experience required
• Technical savvy (can toggle between multiple programs and dual monitors)
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Excellent attention to detail and accuracy. 
• Strong interpersonal and communication skills. 
• Effective time-management skills. 
• Ability to handle demanding customers while remaining calm and professional. 
• Demonstrated ability to deliver world-class customer service consistently. 
• Contributes to team efforts by achieving related results as needed. 
• Must be able to work independently in a remote work environment. 
• Proficiency with screen-sharing software and general office technology. 

• Customer Interaction:  
• Conduct outbound calls to customers at their scheduled appointment times. 
• Validate and review paperwork with customers using screen-sharing software. 
• Submit accurate paperwork for further review. 
• Record Maintenance:  
• Update and maintain customer