Customer Service

There's plenty of room to grow at Subaru of Glendale If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities
Answer customer calls and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Qualifications
At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver's license