IT Technician

RemiPBX delivers reliable, modern VoIP phone service to small businesses across Massachusetts and Rhode Island. As a local provider, we pride ourselves on offering personalized support, cost-effective solutions, and a strong commitment to client satisfaction. We work with hundreds of businesses, many of whom have remote employees across the U.S. and beyond.

We are seeking a IT Technician to join our team. This position is ideal for someone with strong technical troubleshooting skills, a customer-first mindset who thrives in a fast-paced environment, and the desire to grow with a small, high-impact company.

Responsibilities include:

• Perform Tier 1 support for VoIP issues including call quality, device provisioning, and connectivity
• Troubleshoot and resolve customer issues related to phone hardware, call routing, and network configuration
• Program and provision IP phones (Yealink experience is a plus)
• Set up voicemail boxes, perform password resets, and complete moves/adds/changes
• Perform IT Help Desk and IT project work as needed
• Deliver onsite and remote support for installations, training, and support requests
• Respond to IT and VoIP service tickets and phone calls in a timely and professional manner
• Identify ISP-related issues and escalate or assist in resolution
• Maintain accurate documentation in internal systems (ticketing, SharePoint, etc.)
• Communicate with clients in plain language to ensure a positive experience
• Provide break/fix services and troubleshoot phone/data cabling as needed
• Perform additional duties and assist with special projects as assigned

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Required Qualifications:

• Excellent attention to detail
• Excels in a fast-paced work environment
• Strong interpersonal and customer service skills
• Excellent problem-solving and time management abilities
• Clear written and verbal communication skills
• Self-motivated and able to work independently or as part of a small team
• Reliable internet and remote work setup
• Valid driver's license and ability to travel locally as needed
• Ability to train end users and support clients who may not be technically inclined

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Highly Desired Qualifications:

• Prior experience in a VoIP or IT support role
• Understanding of SIP, DID routing, and basic IP networking
• Ability to configure, support, and troubleshoot VoIP systems and endpoints
• Experience with Yealink devices
• Experience using ConnectWise or a similar ticketing system
• Familiarity with hosted PBX systems
• CompTIA A+ certification
• CompTIA Network+ certification

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Education:

• Bachelor's degree in a technical field preferred, or equivalent combination of education and professional experience

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Compensation & Benefits

We offer a supportive and inclusive workplace culture, as well as a generous benefits package:

• Health insurance, PTO, and paid sick time
• Retirement plan with 3% company match
• 10 Paid holidays which includes 4 flexible "floating" holidays

100% employer-paid premiums for:

• Dental insurance
• Vision insurance
• Life insurance
• Long-term and short-term disability
• Accidental death and dismemberment insurance (AD&D)

Hybrid work environment: based in North Attleboro, MA, with some onsite customer visits as needed; remote when possible

Physical Demands

• Occasional lifting of up to 50 pounds
• Ability to work in both indoor office and onsite client environments
• Must be able to sit, stand, bend, and use computer equipment for extended periods
• Travel to client sites when required

Job Type: Full-time

Pay: $52, $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in North Attleboro, MA 02760