Client Care Coordinator

The Client Care Coordinator is responsible for coordinating and communicating schedules between

clients and caregivers/associates.

Essential Functions:

• Participate in new client meetings when requested.
• Coordinate caregivers/associates in filling out schedules requested by the clients.
• Enter established schedules into Generation software.
• Input daily changes to client's schedules.
• Communicate any changes to client's schedules.
• Document in Call Center any pertinent information relating to client and caregiver/associate.
• Make deliveries as needed.
• Manage a high volume of incoming calls, while placing several outgoing calls to staff open shifts on a timely basis.

Requirements

Competency Statements:

• Excellent analytical and problem-solving skills.
• Ability to build honest, sustainable relationships with clients, caregivers, and office staff.
• Demonstrates competency, organization, attention to detail, flexibility, and cooperation in performing all job responsibilities.
• Interprets and uses job related terminology effectively and efficiently.
• Strong communication skills with the ability to speak effectively with people at any level.
• Proven ability to efficiently multi-task in a fast-paced environment and maintain a positive attitude.
• Strong work ethic and self-motivation to complete tasks without direct supervision.
• Utilizes excellent customer ser vice and client relationship skills, at all times and conveys a positive and professional attitude.
• Must have excellent written and oral communication skills in person, on the phone, text, and email.
• Able to maintain confidential and proprietary information.

Supervisory Responsibility

This role has no supervisory responsibilities.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as

computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is a largely sedentary role with the physical abilities below may be required.