Patient Services Assistant

MedBridge is dedicated to serving ambulatory surgery centers (ASCs) and physician practices through our development, management, consulting, and revenue cycle services. We exist to free surgeons and specialists to focus their best energy on healing their patients and advancing their craft by managing all the details of their businesses for them. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Benefits Include:

• Fully remote work environment
• 25 days of PTO in your first year
• 8 paid holidays
• Medical insurance with a $20/month employee-only contribution
• Dental, vision, life, and long-term disability insurance (100% employer-paid)
• Flexible work schedule between 6 a.m. and 6 p.m. PST
• Weekly Physical Energy Program (90 minutes)
• 8 hours of paid volunteer time each year
• Automatic enrollment in the company 401(k) plan

Under the general supervision of the Patient Services Manager, the Patient Services Assistant works with MedBridge staff, patients, and surgery center staff to provide quality customer service. This role assists the manager and coordinators by scheduling cases, making outbound financial calls, and answering phone lines.

Primary Responsibilities

• Initiate outgoing calls for in-network financial costs to patients as directed by Patient Services Coordinator or Patient Services Manager.
• Assist Coordinators with scheduling cases our software system, HST Practice Management, and authorization follow up.
• Answer the phone lines ringing to our department (pre-op, operator, direct line).
• Process incoming Patient Services correspondence.
• Verify patient surgery benefits and organize patient files.
• Enter Medicare, Medicaid, or other insurance cases in HST as instructed by Patient Services Manager.
• Maintain clear and consistent communication with the Patient Services Manager and team through email, inter-office chat systems, and verbal (video) communication.
• Assist Manager with special projects as requested.
• Maintain a monthly audit score of 15% or less on quality errors. Maintain other monthly audit scores as assigned by the manager.
• Perform other duties as assigned (reports, scheduler 'sweeping declaration' emails, team tasks).
• Start at 6:30am PST and end at 5:00pm PST to assist clients with timely requests as needed.

Skills Required

• Strong organizational skills and attention to detail
• Independent work ethic
• Bilingual in Spanish & English preferred
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe or PDF software)
• Excellent phone, verbal, written, and editing skills
• Interpersonal skills: ability to collaborate and enhance the team environment
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to think creatively and analytically
• Ability to maintain a professional attitude in all situations
• Previous experience in healthcare or financial collections is preferred