Customer Success Engineer

Hiring: Customer Success Engineer – NGFW

Santa Clara, CA | Onsite/Hybrid

Duration: 1 year contract

We are seeking a
Customer Success Engineer
with strong expertise in
Next Generation Firewall (NGFW)
and enterprise network security technologies. This role is ideal for someone who loves solving complex technical challenges, working directly with customers, and driving product adoption.

What You'll Do

• Provide expert guidance on
  NGFW technologies
  and help customers maximize product value.
• Partner with Product & Engineering teams to
  integrate and deploy network security solutions
  .
• Act as a
  customer advocate
  , influence product roadmap, and identify new use cases.
• Lead technical deployments, success plans, and high-touch customer engagement.
• Manage escalations and ensure exceptional customer experience.

What We're Looking For

• 5+ years
  in network security engineering, support, operations, or professional services.
• Strong experience with
  Palo Alto Networks NGFW
  (highly preferred).
• Deep understanding of
  enterprise networking
  (routers, switches, servers, wireless, monitoring).
• Proficient in
  Windows, Mac, and Linux
  troubleshooting.
• Preferred certifications:
  PCNSE, PCNSA, CISSP, CCNA/CCNP/CCIE
  .
• Proven ability to work as a
  trusted technical advisor
  across technical & non-technical teams.
• Strong escalation handling, customer communication, and project management skills.