Customer Service Representative

About Us

At Adams County Animal Hospital, we pride ourselves on offering compassionate, high-quality veterinary care while creating a welcoming, positive experience for every pet and their family. Our Customer Service Representatives are the heart of client communication — providing exceptional service, clear guidance, and a warm, friendly atmosphere from the first phone call to the final checkout.

Position Summary

We are seeking an upbeat, dedicated Customer Service Representative (CSR) to join our team. The ideal candidate is compassionate, detail-oriented, thrives in a fast-paced environment, and is excited to support both our clients and veterinary team.

Key Responsibilities

• Greet clients and pets with warmth, professionalism, and a customer-focused mindset.
• Answer phones promptly; schedule appointments efficiently while using sound judgment to triage urgent concerns.
• Check clients in and out, prepare invoices, process payments, and review estimates.
• Maintain accurate medical records and ensure all client information is current.
• Communicate clearly with technicians and doctors to support smooth clinic flow.
• Educate clients on wellness services, preventative care, promotions, and clinic policies.
• Handle prescription requests, refills, and food orders following veterinary guidelines.
• Assist with maintaining a clean, organized, and welcoming lobby/reception space.
• Address client concerns with empathy and professionalism, escalating as needed.
• Contribute to a positive team culture through communication, reliability, and mutual respect.

Qualifications

• Previous experience in a veterinary clinic or medical setting preferred, but not required.
• Strong customer service skills and a passion for helping pets and their people.
• Ability to multitask in a fast-paced environment with accuracy and composure.
• Professional and warm communication skills — in person, over the phone, and via email.
• Comfortable learning veterinary software (Cornerstone, AviMark, eVet, etc.).
• Reliable, punctual, and team-oriented.
• Ability to lift up to 40 lbs and safely interact with animals of all sizes.

What We Offer

• Competitive pay based on experience
• Healthcare benefits
• Employee pet care discounts
• Supportive, fun clinic environment
• Opportunities for growth within the practice

Pay is based on experience and ranges from $18.00-$22.00 per hour.

This position is eligible for a quarterly bonus.

Pay: $ $21.00 per hour

Expected hours: 20.0 – 29.0 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance

Work Location: In person