Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in creating a welcoming atmosphere for our guests.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations using hotel management software.
• Conduct night audits as required, ensuring all transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Handle phone systems to manage incoming calls and provide information to guests.
• Maintain front desk cleanliness and organization at all times.

Qualifications

• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with night audit procedures is a plus.
• Bilingual candidates are encouraged to apply to enhance guest communication.
• Proficient in using phone systems and hotel management software.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• A positive attitude with the ability to work well under pressure in a fast-paced environment.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• Employee discount

Work Location: In person