Front Desk Associate

Job Description Summary

The Front Desk Associate serves as the first point of contact for members, guests, and visitors at the Loch Lloyd Recreation Complex. This role ensures a welcoming, safe, and efficient experience while providing excellent customer service and support for daily operations.

Job Description

Key Responsibilities:

• Greet and assist members, guests, and visitors in a professional and friendly manner.
• Check in members and guests, process payments, and manage reservations for facilities, classes, and programs.
• Answer phone calls, respond to emails, and provide accurate information regarding programs, schedules, and facility policies.
• Monitor facility access, ensuring safety and adherence to policies and procedures.
• Maintain cleanliness and organization of the front desk area, lobby, and common areas.
• Assist with program registration, membership updates, and general administrative tasks.
• Report maintenance issues, safety hazards, or member concerns to management promptly.
• Support special events, programs, and facility operations as needed.

Qualifications:

• High school diploma or equivalent; some college preferred.
• Prior experience in customer service or front desk operations, preferably in a recreation or fitness setting.
• Strong communication and interpersonal skills.
• Proficient with computers, point-of-sale systems, and basic administrative software.
• Ability to handle multiple tasks efficiently and maintain a positive attitude under pressure.
• Knowledge of recreation programs, facility operations, and safety protocols is a plus.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• May require standing for extended periods and light physical activity.