Install Coordinator

About Our Company

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way.

Vision Statement: Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits

Mission Statement: We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heatingair, and floodrestoration needs 24/7/365.

Workplace Values

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical

Job Summary

The Install Coordinator supports the smooth, timely, and accurate execution of installation projects from start to finish. This role is the operational backbone of the Install Department, ensuring technicians have what they need, customers are kept informed, schedules run efficiently, and all documentation and compliance requirements are handled with world-class accuracy.

The ideal candidate is highly organized, thrives in a fast-paced environment, communicates exceptionally well, and brings a solutions-first mindset to every challenge.

Essential Duties and Responsibilities

SchedulingCoordination

• Schedule installation jobs and assign technicians based on skill level, availability, and project requirements.
• Maintain daily, weekly, and long-range install calendars.
• Work closely with dispatch, warehouse, and project leads to ensure efficient workflow.
• Adjust schedules in real time to address emergencies, delays, or job changes.

Customer Communication

• Serve as the main point of contact for customers throughout the install process.
• Provide updates on timelines, arrival windows, permit requirements, and next steps.
• Confirm appointments, accurately collect details, and document customer needs.

Project Administration

• Create and manage job files, ensuring all documentation, permits, and compliance items are completed.
• Process job packets, data entry, parts lists, and installation documentation.
• Verify equipment availability and coordinate ordering when needed.
• Track job progress from sold scheduled completed closed out.

CollaborationSupport

• Partner closely with Sales, Technicians, Warehouse, and Accounting to ensure a seamless install experience.
• Support Install Managers with reporting, metrics, and department improvements.
• Assist with warranty submissions, rebates, and manufacturer documentation (if applicable).

QualityAccuracy

• Ensure all job details are accurate before scheduling (scope, equipment, notes, access, permits, HOA requirements, etc.).
• Review completed install files for quality and completeness before close-out.
• Maintain a high level of accuracy with data entry, record-keeping, and CRM usage.

Minimum Qualifications

• 1-3 years of coordination, scheduling, customer service, or project support experience (HVAC, Construction, Plumbing, or Trades preferred).
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High level of comfort with technology, CRMs, and scheduling software.
• Detail-oriented and organized with strong follow-through.
• Solution-oriented mindset with a calm, professional presence.
• Ability to collaborate with field technicians and internal teams.

Physical Demands and Work Environment

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs
• Operate standard office equipment (computers, phones, copier, fax machine or scanner)
• Moderate lifting may be required pounds