Business Operations Lead

We are seeking a data-driven and detail-oriented Business Operations Lead to join our forming Virtual Clinics Team. This role is critical in driving strategic decision-making, optimizing business performance, and supporting the operational infrastructure that powers our virtual healthcare services.

Key Responsibilities

• Analyze operational processes and performance metrics to identify inefficiencies and opportunities for improvement (e.g., member engagement metrics, scheduling efficiency)
• Partner with cross-functional teams to support business initiatives, including identifying the root cause of challenges, designing solutions to the challenges, and implementing solutions
• Advise senior leaders on launch and scale of new services, partnerships, and markets through initial analysis of growth opportunities priorities, stakeholder alignment of these priorities, and implementation
• Evaluate and help implement tools and systems that enhance operational workflows
• Design and develop dashboards, reports, and key performance indicators (KPIs) to inform leadership decisions.
• Assist with financial modeling, budgeting, and forecasting.
• Self-sufficient and able to operate under minimal supervision

Required Qualifications

• Bachelor's degree
• A minimum of five years of experience in operational consulting, business operations, analytics, or a similar role
• Prior healthcare industry experience, preferably within healthcare services, start up, or care delivery organizations
• Strong analytical skills and proficiency with Excel and data visualization tools (such as PowerBI)
• Familiarity with healthcare regulations (e.g., HIPAA) and telemedicine industry trends is a plus
• Excellent communication and stakeholder management skills
• Ability to work independently in a fast-paced, remote-friendly environment.
• Proven ability to perform qualitative and quantitative analysis to structure and solve complex business problems

Preferred Qualifications

• Master of Business Administration or related Master's degree
• Experience using PowerBI or similar software
• Experience working in a highly matrixed organization

Additional Information

• Remote role
• Preferred incumbent locations: Boston, MA; Washington, DC for in person meetings
• Anticipate less than 10% annual travel
• Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones Preferred

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly