Entry-Level Technical Support Representative

Liberty Tax Service

Job Title: Tier I Tech Support Agent Seasonal

Department/Business Unit: 23

Reports to: Tech Support Manager

Status: Seasonal

FLSA Status: Non-Exempt

About The Role
Are you tech-savvy, great with people, and looking for a fun, fast-paced seasonal opportunity? Join our Technical Support team at Liberty Tax and help franchisees and their teams keep their technology running smoothly during tax season This is a great opportunity to gain real-world IT support experience, build your technical skills, and be part of a supportive, customer-focused team. Full training is provided - if you enjoy problem-solving and helping others, we want to hear from you

Responsibilities/Duties

• Respond to customer support requests via phone, email, or ticketing system.
• Troubleshoot basic software and hardware issues with step-by-step guidance.
• Escalate complex issues to higher level support when necessary.
• Document and update all tickets clearly and accurately.
• Provide friendly, professional customer service at every interaction.
• Collaborate with team members to share solutions and improve processes.

Qualifications

• Excellent communication skills - you can explain tech in simple terms.
• A customer-first mindset with a positive, can-do attitude.
• Basic understanding of computers, software, and connectivity issues.
• Ability to manage multiple tasks efficiently and stay calm under pressure.
• A willingness to learn new technologies - training provided

Education and Experience

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred, but not required.

Work Environment

• This is an on-site position at our Hurst office
• You'll primarily work at a computer with occasional light lifting (up to 20 lbs).

Why You'll Love Working Here

• Paid training and valuable tech support experience.
• Fun, team-oriented environment.
• Opportunity for seasonal return in future years.
• Make an impact helping Liberty Tax offices nationwide serve their customers efficiently

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.

Liberty Tax is an equal opportunity employer.

• Support shifts are scheduled between 7:00 AM and 11:00 PM CST during tax season.
• Schedules are flexible and determined based on business needs and availability.