Customer Success Manager

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.

TireTutor's product, is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Job Title: Customer Success Manager

Job Type: Full Time

Salary: $85,000 - $95,000 + Bonus + Equity

About Tire Tutor

Founded in 2018, Tire Tutor is a Boston-based startup that has created the first true all-in-one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in-store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world-class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e-commerce tire catalogs, B2B wholesale ordering software with real-time inventory management, and machine-learning-driven advertising. Tire Tutor's products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.

Job Overview

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic