Infrastructure Support Specialist

Position Summary

The Infrastructure Support Specialist supports daily business operations and plays a critical role in maintaining our core IT systems. This includes Tier 1 and Tier 2 end-user support as well as administration of Microsoft 365, endpoint management, networking, cloud services, and patching. The role requires attention to detail, accountability, and a strong desire to improve stability and uptime.

Who WE Are

Apiary Medical's mission is to work with amazing people, to supply high-quality medical products to our customers for them to meet the needs of their patients. As a proud member of the Service-Disabled Veteran Owned Small Business (SDVOSB) community, we strive to positively impact the society and the environment in which we operate through charitable contributions to SDV focused Non-profits, meaningful employment of Disabled Veterans and providing best in class products to our veteran/military hospitals.

Who YOU Are and WHAT You will be Doing

You are:

• Someone who can work independently and a self-starter
• Someone who is collaborative & communicative in both written and verbal formats
• Someone who is detail-oriented and dedicated to accuracy
• Someone who can apply their knowledge and experience to troubleshoot and problem solve with a sense of urgency and accuracy

You will be:

• Living our Mission, Vision, Values through collaboration cross-functionally, within the team, and with any outside contacts
• Serve as a primary contact for technical support
• Diagnose hardware, software, and network connectivity issues
• Log and track all requests through ManageEngine Service Desk Plus
• Provide training to improve technical skills and productivity
• Deliver excellent support to onsite and remote employees
• Administer Microsoft 365 and Azure AD including user accounts, security groups, MFA, mail routing, and Teams
• Manage devices using Intune and other Mobile Device Management tools
• Support Windows-based servers in Azure and assist with basic AWS administration if needed
• Apply patch management policies to keep systems updated and secure
• Support endpoint protection, identity management, and conditional access policies
• Maintain workstation imaging, asset inventory, and equipment lifecycle
• Assist with switches, wireless access points, routing, DNS, and DHCP
• Support VPN access and troubleshooting
• Document configurations and standard procedures
• Monitor and report recurring problems to prevent future issues
• Support endpoint protection tools and vulnerability remediation
• Follow standard procedures for onboarding, offboarding, and access changes
• Maintain documentation for common problems, processes, and system configuration
• Reporting significant and recurring issues to the VP of Tech Ops & Systems
• Maintaining a high level of service and professionalism in all interactions
• Additional support assignments as deemed by the VP of Tech Ops & Systems

Qualifications/Skills:

• Strong troubleshooting and problem-solving skills
• Excellent communication skills, both verbal and written
• Ability to diagnose and resolve basic to intermediate technical issues
• Familiarity with help desk software and remote troubleshooting tools
• Strong skills in Microsoft Office365, particularly Excel and Teams
• Solid troubleshooting and problem solving abilities
• Strong Microsoft 365 user and admin knowledge
• Basic understanding of networking concepts
• Experience using ticketing platforms and remote support tools
• Ability to maintain focus and deliver results in a growing environment

Education/Experience:

• Degree in Information Technology or related field or equivalent practical experience
• 2 or more years in IT support or a similar technical role preferred
• Experience with ManageEngine Support Desk is preferred
• CompTIA Network Plus or Microsoft certifications preferred, or working toward them

Why You Should Apply

Apiary Medical provides a competitive compensation package consisting of competitive salary and comprehensive benefits. We are a fast growing team with potential for growth, both personal and professional.

The Details

Location: Manus Facility Richmond, Virginia

Full-time opportunity

Start date: January 2026

Full Benefit Package: Medical, Vision, Dental, 401k with match, Company Sponsored Life Insurance and Short Term Disability, Voluntary Long Term Disability, Accident and Critical Illness, Flexible Time Off, 11 paid holidays, Employee Assistance Program

Reports to VP of Tech Ops and Systems