Store Manager 2

Do you want to work for a long-standing Alaskan company? Do you want to work with a team that honors excellent customer service? Do you want to work with the support of a leader and team that enjoy a positive work environment?

If you want to join a team that values teamwork, excellent customer service, problem solving, and personal and professional growth then Big Ray's may be the place for you

About Big Ray's

Founded in Downtown Anchorage in 1947 as a military surplus store, Big Ray's has weathered the trials and tribulations of over 75 years of operating in Alaska. To this day Big Ray's continues to be family owned and operated, and with 5 locations statewide it has expanded to become Alaska's premier all-weather outfitter. From brands like Carhartt, to Columbia, to XtraTuf, to Under Armour, Big Ray's carries all the name brands customers need to be outfitted in Alaska. With an exhaustive inventory, business to business contracts and customized embroidery service, Big Ray's caters to all. Though Big Ray's may have changed with the times, our mission has not: to meet the needs of Alaskans as they confront the challenges of the Last Frontier.

Job Description

Position Summary

The Store Manager 2 executes the overall company strategy and ensures that the store is operating to its full potential. This position inspires the team as the exemplary leader of the entire store/staff and is ultimately responsible for all customer service standards, store operations, and inventory management.

Essential Job Functions

Personnel & Performance Management

• Lead all store associates in carrying out the company's mission and core values.
• Hire, train, mentor, and review all Customer Service Representative and Inventory Management personnel. Communicate expectations required of the positions, provide feedback, and document performance.
• Lead the store's staffing strategy.
• Use an organized approach to monitor total staffing levels and team roster in detail, adhering to monthly budget targets.
• Use a Software Program to monitor weekly schedules/time off and daily attendance.
• Coordinate with human resources to recruit, interview, and onboard staff members for both Customer Service and Inventory Management teams.
• Partner with managers, human resources, and/or Director of Operations to regularly communicate department needs and personnel notables. Oversee/execute promotions, wage increases, and terminations.
• Hold Customer Service Manager and Operations Manager accountable for their staff's performance and compliance with company policies and code of conduct.
• Ensure managers are following the progressive discipline policy and provide prompt documentation to human resources.
• Maximize employee retention by facilitating a great onboarding and training experience. Work with Director of Operations to develop improved training tools/SOPs and cultivate collaborative team communication.
• Troubleshoot and solve issues on the floor as they arise: employee, customer, POS/transaction, coverage, etc. Lead operational huddles with team in real time to mediate situations and find path forward.
• Routinely engage your teams on the sales floor and warehouse to identify areas/personnel in need of support or action (i.e. safety, cleanliness, security, loss prevention, SOPs, training, task delegation, scheduling, coverage, productivity, behavior, inventory organization, replenishment, pricing, merchandising etc). Work with the Customer Service Manager and/or Operations Manager to execute/implement.
• Use Software Program/ERP dashboard to track all tasks assigned to store and ensure timely completion (employee reviews, mail order fulfillment, intra-store transfers, price changes, replenishment etc).
• Empower managers and employees through task delegation and cross-training.
• Partner with Store Manager 1 at sister-store location to share resources such as staffing and supplies.
• Maintain security of inventory and all store assets. Implement and manage loss prevention strategies and processes to reduce shrinkage.

Lead the Customer Service Representative team

• Uphold company commitment to customer service.
• Ensure that every customer receives the appropriate level of service.
• Work to ensure the staff's attitude reflects an image of professionalism, care, and concern, both in stores and over the phone.
• Continuously upskill team's product and process knowledge.
• Ensure sales floor merchandising standards are impeccably maintained: merchandise is in the right place, at the right time, presented in the right condition, at the right price. Partner with Inventory Management team as needed.
• Prepare and execute all store/company promotions and events.
• Oversee employee purchases and customer rewards/discount programs.
• Oversee process for customer Special Orders.
• Maintain oversight of firearms department in partnership with the Sporting Goods Manager. Adhere to Federal Firearms License (FFL) requirements and inventory management standards.

Lead the Inventory Management team

• Lead inventory management team in day-to-day freight flow and warehouse/backstock upkeep.
• Prioritize prompt merchandise flow from receiving, to storage, to the sales floor.
• Replenish sales floor daily.
• Ensure warehouse/backstock is meticulously cleaned, labeled, and organized.
• Initiate seasonal floor changeovers: move fixtures, merchandise, and signage.
• Hold store accountable for 100% inventory accuracy – work with Operation Manager to ensure:
• Cycle counts are completed as scheduled.
• Receiving and shipping standards/processes are strictly adhered to.
• Inventory adjustments are consistent with company standards.
• Price changes are thoroughly executed.
• Defective processes and warranties are adhered to and addressed in a timely manner.
• Oversee Outside Retail Sales (ORS/mailorder/ecommerce) department and operational execution, accounting for seasonal manpower requirements.

Facility Maintenance

• Maintain standards/conditions for building, company van, and off-sites. Manage cleaning schedule and routine maintenance. Coordinate with local vendors/technicians as needed.
• Maintain adequate levels of store supplies: shopping bags, cardboard boxes, warehouse supplies, office supplies, employee break room supplies, janitorial supplies, fixtures/hangers etc. Implement a stock-taking routine to eliminate outages.

Monitoring Finances

• Track store sales and productivity.
• Adhere to operational budgets.
• Assist ownership/executive team in administering donations.

Physical and Mental Demands

The physical demands of this position require frequent standing, walking, sitting, speaking, and hearing. Requires near vision to write and read printed materials and computer screens. Requires hearing and speaking to exchange information on the telephone or in person. The employee is regularly required to reach with his/her hands and arms and lift items weighing up to 40 lbs. Must be able to use carts, ladders, dollies, and stools to assist in moving or shelving items. Requires sufficient arm, hand, finger dexterity to operate a keyboard and other office equipment. Repetitive motions with wrists, hands, and fingers may also be required. Requires the ability to operate a vehicle safely. Requires the ability to climb a flight of stairs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure.

Job Qualifications

The following are required:

• High school diploma or GED.
• Five years of retail or other comparable industry experience.
• Two years of management experience.
• Demonstrated ability to provide exceptional customer service.
• Demonstrated understanding of the importance of engaging the community and other stakeholders.
• Demonstrated leadership abilities.
• High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.
• Basic computer skills and digital communication: Outlook, Teams, Excel

Job Type: Full-time

Pay: $ $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person