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After Sales Manager
Spider
- England, United Kingdom
- England, United Kingdom
À propos
Why them
They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world-class service.
Fantastic benefits
Salary: On offer is a competitive salary of £40,000 - £55,000 per annum, depending on experience
Holiday: 25 days plus bank holidays
Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities
About the Role As an After Sales Manager, you will lead the growth and development of the company’s service and parts business, ensuring outstanding customer experience and high-performance service delivery. This is a highly customer-focused, sales-driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after-sales offering.
Main duties and responsibilities
Build strong customer and partner relationships across the UK, Ireland, and Scandinavia, ensuring exceptional after-sales support.
Drive service performance, customer satisfaction, and continuous improvement of the company’s service offering.
Work closely with service, sales, and marketing teams to align activities and enhance customer engagement.
Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
Oversee service processes including CRM use, ticketing, online parts ordering, and database management.
Support business development by identifying sales opportunities through service interactions and customer visits.
About you
Growth mindset with a proactive and entrepreneurial approach and a strong customer focus with a passion for performance.
High energy, responsiveness, and solid problem-solving abilities; comfortable using CRM systems, service ticketing tools, and online ordering platforms.
Ability to build strong customer relationships and travel regularly, including outside standard hours when required, representing the company professionally on customer sites.
Full UK driving licence is essential.
If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Ready to take the next step in your career and become part of a dynamic team then apply now. Please forward an up-to-date CV as soon as possible. We look forward to hearing from you.
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Compétences linguistiques
- English
Avis aux utilisateurs
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