Content QA Specialist
Likewize Corp.
- Bristol, England, United Kingdom
- Bristol, England, United Kingdom
À propos
Likewize is the premier global boutique for device protection and pre‑owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.
Job Profile This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback‑driven content updates. You will also help maintain live environments, conduct pre‑production testing, and ensure our content meets the needs of users and stakeholders.
About the Role Content Quality Assurance
Test and review various types of content for accuracy, spelling, and grammar.
Validate content to ensure it is valuable, helpful, and relevant to users.
Perform hygiene testing on live environments to identify and resolve content issues.
Collaboration and Workflow
Work with content creators and other teams to ensure content aligns with briefs and standards.
Provide actionable feedback to content teams based on testing results.
Collaborate on planning new content, including contributing ideas for scripts and enhancements.
Content Optimisation
Identify gaps in content and propose solutions to address them.
Process agent feedback and product requests to ensure content meets real‑world needs.
Regularly review and update existing content to improve clarity and usability.
Release Management
Conduct weekly change testing across pre‑production and production environments.
Collate and distribute release notes for clients, ensuring clear communication of updates.
Role and Responsibility – Ownership
Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.
Maintain documentation of testing results and feedback provided to content teams.
Operational Excellence
Adhere to established QA processes to maintain consistent quality across all content.
Stay informed about best practices for content creation and delivery.
Contribute to a culture of quality and attention to detail within the team.
Regularly evaluate customer journeys and content to identify opportunities for improvement.
Respect the value of information by following Likewize’s data protection / information security policies and procedures.
Key Skills and Qualifications Experience
Content proofreading or quality assurance experience.
Basic understanding of content management workflows or testing environments preferred.
Knowledge and Skills
Excellent grasp of spelling, grammar, and language accuracy.
Strong organisational and time management skills.
Attention to detail with a commitment to high‑quality content standards.
Personal Attributes
Proactive and confident, with a strong sense of responsibility for content quality.
Collaborative mindset, with the ability to communicate effectively across teams.
Self‑motivated, eager to learn, and adaptable in a fast‑paced environment.
Benefits
22 days annual leave (excluding Bank Holidays)
A supportive and collaborative culture
A fun and dynamic work environment
A range of learning and development opportunities
Health Cash Plan, covering dental, optical, prescriptions, health & wellbeing, maternity antenatal appointments & adoption
Access to a GP at any time, with prescriptions delivered to your home or work
Enhanced maternity, paternity & adoption benefits
My Perks – hundreds of offers available with exclusive discounts and cash back on purchases
A fully paid Employee Assistance Programme
Free onsite car parking
Employee discounts
Cycle 2 work scheme
Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
Fairness & Inclusion We believe in fairness – so much so that “Fair” is one of our core values. For us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone. We know being diverse and inclusive goes beyond fairness. In fact, it is fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize.
Disability Confident We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.
About Us At Likewize, we are trusted by many of the world’s biggest brands to look after their customers’ tech. When their tech goes wrong we make it right. We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support. The tech industry moves fast – but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers. Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team.
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Compétences linguistiques
- English
Avis aux utilisateurs
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